- Fully architected, designed, and developed production version of Client Dialogflow agent for Customer Support that is currently live (in production) at 100% traffic.
- Architected, Designed and Developing Client MVP Dialogflow agent for Customer Support that reuses the TF architecture that should lead toward significant reduction of time-to develop/production (est. 50-70%)
- Advised Senior Management of use of Google Dialogflow and Google Cloud Platform services that led towards adoption of Google Dialogflow CX as a platform of choice.
- Developed two prototypes of Client agents using different version of Google Dialogflow ES and Google Dialogflow CX
- Designed and managed Client governance process for Google Dialogflow Agent development for Client including 5 different environments/agents (DEV, QA1, QA4, PROD, SHADOW PROD)
- Advised Product Management on Service Level Agreements of Google Dialogflow and related Google Cloud Platform Services
- Suggested use of alternative Chat-UI for agent in production to speed up live deployment that led towards 5-month earlier deployment of agent in production.
- Solely architected, designed, and developed all the Dialogflow agents.
- Initial advisory on use of ChatGPT in conjunction w Dialogflow CX while reusing already developed agents while increasing accuracy/functionality of the agents.
Benefits
- Medical Insurance
- Prescription drug coverage with Home Delivery option
- Dental Insurance with child orthodontia feature
- Voluntary Vision Insurance
- Company matched 401K retirement plan
- Employee Assistance Plan
- Life Insurance with AD&D Coverage
- Long Term Disability Coverage
- Optional Short Term Disability Coverage
- Paid Time Off for Holidays, Vacation, Illness
- Employee Referral Bonuses
Bachelor s Degree in Computer Science, Information Systems, a comparable technical/engineering field, or equivalent work experience required Minimum of 7 years of team-oriented development experience in a relational database environment required Minimum of 5 years of experience with programming languages (i.e. PERL, C, Python, Unix Shell Scripting) is required Experience with EAGLE Investment Systems (Eagle PACE, Eagle Star) is required Experience with ETL development is preferred (Informatica PowerCenter, IBM Data Stage, Oracle Data Integrator) Experience with database programming (i.e. Oracle PL/SQL or Microsoft T-SQL) is preferred Experience with the Software Development Lifecycle, Waterfall & Agile software development is desirable Experience with version control toolsets (i.e. Microsoft Team Foundation Server (TFS), Harvest, etc.) is preferred Experience in the Investment Management Industry and major data domains including Equity, Fixed-Income, Security Master, Positions & Lots, Trades, Corporate Actions, Prices/FX Rates, Cash, Benchmarks strongly preferred