KEY RESPONSIBILITIES:
A. Maintenance and Support
- The main responsibility is to make our partners staff able to take over the maintenance and support operations of the BEAM9 system. These operations consist of:
- Support the Customers IT Administration team, in daily monitoring and to insure the contact with the Maintenance team in France for IT activities.
- Support the Customers Production team, in day-to-day operation on GEOINT/IMINT activities, to consider administration and to insure the contact with the Engineering team in Europe.
- Support Training activities.
- Support all operations in KSA, like deployment, acceptance phases or training;
- Contribute to continuous process improvement of the platform by supporting the deployment of software/hardware update and upgrade.
B. Customers relationship
- Participate to all necessary meetings, conferences or workshops with our customers to insure the appropriate level of service;
- Contribute to reflect customers expectations or request;
- Supporting the business in its evolving context (support sales and bid teams, provide country-wide business updates and opportunities).
C. Communication and reporting
- Ensure regular reviews and updates on activities to Europe program team and KSA management.
- To setup and maintain KPIs allowing the monitoring of the maintenance and support activities.
- Capitalize knowledge (documentation and procedure writing, good practices gathering)
- Maintain good relationship with the different actors involved in the platform (customer, back-office, providers and partner);
- Support On Time, On Cost and On Quality development, deployment, lifetime operation and performance management of all Maintenance Program deliverables.
KNOWLEDGE AND EXPERTISE:
Must Have
- Successful experience in maintenance and support; support to business development and program management with a mix of internal and sub-contracted activities.
- High interpersonal relationship capability and high communication skills to adapt to wide variety of interlocutors in a multicultural environment.
Additional skills
- IMINT/GEOINT trade core and geospatial software (I4D, SOCET GXP)
- IT: archiving, storage, virtualization, antivirus, firewall
- Ability to learn and understand various, complex, and technical subjects.
- Analytical skills to summarize, simplify complex topics.
- Ability to steer several activities in parallel.
EDUCATION AND TRAINING:
Education: Masters degree in computer science
Languages: English & Arabic mandatory, French, a plus
Nationality:
Saudi National.
Vertical:
Technology
Remote Work :
No