Program Manager

The Program Manager (PgM) is responsible for supporting the VP of Client Delivery and the Client Partners along with helping to manage the company s overall relationship with the account. The emphasis is on ensuring that day-to-day client deliverables are handled with professionalism and knowledge, leading to a positive client response and delivery. PgM's need to be able to learn and adapt quickly, solve problems both collectively and independently and be able to view business problems strategically. Individuals need to be self-motivated and entrepreneurial and able to thrive in a highly collaborative environment.

Skills :

Plan and implement interactive projects, work with cross functional teams to deliver results that achieve client goals. Understand the client s business, the business objectives, and the client s needs. Consolidation of communications, including schedules and status reports, to client across projects and act as a guide for the client to focus on critical deliverables. Help client and internal resources prioritize deliverables in times of conflicting demands. Define/architect strategic and tactical plans that increase the value of client brands/products. Develop proposals and presentations in response to customer needs and/or requests. Support the Client Partners in the SOW creation process. Lead internal kickoff meetings and client discovery phase of project; prepare for external client meetings including the planning, facilitation, and documentation of meeting outcomes. Lead/guide the cross-functional team, which includes product solutions, development team, and quality assurance to ensure effectiveness of implementation. Participate in meetings to review deliverables with a focus on compliance with strategic objectives and goals. Identify and communicate opportunities to improve company performance by improving processes and/or adding company offerings. Establish strategic relationships with clients, identify and nurture organic new business opportunities with existing clients.