Follow communication procedures, guidelines and policies
Handle incoming Calls
Communicates and coordinate with other internal departments as necessary.
Handle the outbound calls
Follow up – Collection support – survey –data updated Follow up on Toxido provided services evaluation
Solving customer problems and responding to their requirements
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
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