Customer Service Representative

ABOUT THE COMPANY

VanillaHR is a fast-growing company that seeks to be an innovative and motivated self-starter who enjoys having a life-work balance and finds the opportunity to learn while working attractive. Are you looking to build your career of success while you grow with the company? Do you enjoy working from anywhere in the world (remotely) and flexible hours? Well, you belong here.

Vanilla HR helps to hire managers and secure top talent before they re off the market with our proven, efficient recruitment system. We believe that companies of all sizes deserve to have an all-in-one hiring tool that's easy to use. Some companies can t afford a recruitment agency. Some don t have time to waste on inefficient hiring. We re here to make recruitment as easy as online shopping.

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DESCRIPTION: The customer service representative plays a crucial role. It's often a client s primary point of contact with a company, therefore, the one we are looking for is required to be a people person, patient and caring. Are you a talented professional?

Your role as a Customer Service will include the following responsibilities:

• Answering questions and resolving customer complaints and emergencies;

• Follow communication procedures, guidelines, and policies;

• Making changes to customers' accounts;

• Reporting relevant (recurrent) issues to the team;

SOFT SKILLS:

• Customer-oriented;

• Great communication and presentation skills;

• Tech-savvy;

• Self-directed, motivated, and adaptable;

• Curious and proactive

• Empathic

HARD SKILLS:

• Jira;

• Slack;

• Salesforce or HubSpot;

• MS Excel, PowerPoint, Word;

• Google Apps (Calendar, Meet, Drive)

DESIRED EXPERIENCE:

• 1 year of experience in Customer Support (experience with the B2B market is a plus);

• Proficiency in English (French or Portuguese is a plus);

• High school diploma

• Experience working remotely

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We are waiting for your application!