Dutch Customer Service Representative

Job description

Our client is an American online social media platform, one of the most recognisable companies there
Are you passionate about online Advertising and new technologies? Would you like to join one of the leading tech companies? You will support our client as a Customer Delight Representative, providing your portfolio of clients with the best possible Together with your colleagues you will ensure customer satisfaction, representing one of the world s most recognizable Part of your daily activities will be:

• Providing support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels phone, email and chat;
• Supporting and expanding the self-serve advertising base for SMB clients in the online and digital advertising domain;
• Providing pre and post-sales support for all self-service products;
• Providing product and tool support to improve customers experience;
• Identifying trends and solve problems facing multiple SMB clients;
• Providing vital product insights and feedback from our customers to the engineering

Our ideal candidate is

• A natural team player
• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

• Fluent in Dutch
• Working proficiency in English
• Excellent communication skills
• Problem solving
• Sense of responsibility

Benefits

• Excellent benefits package
• Multilingual and excellent work environment
• Extensive training
• Languages classes
• Internal employee incentives
• Located in an amazing office in Lisbon with excellent transport links

Location

Lisbon, Portugal