Inbound Customer Service
Posted on :
12-02-2023
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
12-02-2023
Job Description
This is a remote
What to Expect
Assist our members by scheduling Non-Emergency Medical Transportation (NEMT) to and from the member s medical and dental appointments
Resolve member NEMT issues such as ride reschedules, locating and scheduling alternative transportation providers, checking member benefit eligibility, among others
Coordinating with other departments to resolve transportation and eligibility problems
Seamlessly move from one call type to another by using Function Keys in the client s proprietary scheduling and contract management system
This opportunity is for someone is:
This is a best fit opportunity for someone who want to service Monday - Friday from 9:00 3:00 ET - as most hours offered fall in this
Familiarity and or proficiency with the use of Function Keys is Certification on this skill will be
Exhibits outstanding problem-solving capabilities while providing knowledgeable and friendly customer
Displays patience, empathy, ability to manage stress and ability to work under
Demonstrates excellent writing and verbal communication
Requirements
A background check, including drug screening, will be prompted once you enroll in the Upon submission of the background check, you will be sent an email (within 24 hours) containing information pertaining to the drug screening from the third-party vendor: First Advantage ( ).
A background check, including drug screening, will be prompted once you enroll in the Upon submission of the background check, you will be sent an email (within 24 hours) containing information pertaining to the drug screening from the third-party vendor: First Advantage ().
Employment Type
Full Time
Company Industry
Key Skills
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