Dutch Technical Support Advisor - Domestic appliances

As an Technical support Advisor, you will offer first-class Tech support to clients - After sales for several brands in terms of domestic appliances .

Responsibilities

• Responsible to follow the direction of management and provide feedback
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
• Ability to assist users with after-Sales, General Inquiries, and technical support issues via phone/email (as assigned)
• Ensure excellent customer satisfaction
• Respond to inbound customer requests, document relevant case information

Your Profile

• For non-EU residents, it is mandatory to have a valid work permit
• Previous experience in Customer Service or Sales is a plus
• Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
• Excellent communication skills coupled with empathy and team spirit
• Native or Proficient (C2) Dutch and fluent English (minimum level B2)

What do we offer?

• Relocation package accommodation in a shared apartment for 6 months and flight
• Availability to work from home temporarily
• Health insurance with a dental plan (after 6 months contract)
• Competitive wages (14 monthly payments per year)

Additional Benefits

• New and modern office located where the action is: Lisbon-
• We promote inter-company mobility to work at any of our sites around the
• Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
• Work with adventurous people from over 15

Location

Lisbon (Portugal)