Bluelight is a software and services provider leading the way in data-driven Customer Relationship Management (CRM) solutions for the not-for-profit (NFP) Charity, Membership and Association

We are a Microsoft Gold Partner providing clients with fully featured, online-hosted Microsoft Dynamics 365 CRM solutions, together with a range of complementary market leading software These are backed up with consultancy services, which help our customers deliver best value and engagement to their members and

Our aim is to fundamentally alter how technology and change projects are delivered and perceived in the We achieve this by combining an in-depth understanding of the sector, together with continuous innovation in our technology and services, and with our collaborative, open and honest This enables us to successfully deliver organisational transformation within an easily understood and low-risk

The role of an Apprentice Digital Support Technician involves problem solving and troubleshooting of potential bugs and issues that come through the Bluelight CRM Support

Responsibilities

• Act as a point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents, and
  
• Utilise knowledge of Dynamics 365, Azure and Bluelight CRM products to assist/train clients and resolve
  
• Act as an escalation point for support
  
• Logging tasks and documenting fixes via service desk logging
  
• To maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish, escalating if
  
• Publish support documentation/knowledge base articles to assist clients with requests for information and provide client training if
  
• Contribute to project work when
  

• Monday to Friday
  
• 9am -5:30pm
  

Requirements

Desired Skills and Personal Qualities

• Communication skills
  
• IT skills
  
• Attention to detail
  
• Organisation skills
  
• Initiative
  
• Microsoft Office
  
• Passion for Technology
  

• A*-C / 9-4 in GCSE Maths and English or equivalent
  
• Functional skills can be completed as part of the apprenticeship if you do not hold these qualifications
  

Benefits

The successful applicant will complete and obtain a Level 3 Digital Support Technician Qualification through Learning Curve ;

You will be taught through:

• 4-6 Weekly 1-2-1 Sessions with your tutor
  
• 6 weekly hours of Off The Job Training
  
• The course is a 15-month long programme
  
• More info can be found here -
  

• There will be the opportunity for a full-time role upon completion of the ;