level 1 support technician

TITLE: Level 1 support technician

INDUSTRY: Information & Technology

LOCATION: Richmond Hill, Ontario

About the role:

As the L1 Support, you are the first point of contact for many clients, and we are looking for a friendly technician that is passionate about helping If you have superb troubleshooting skills and want to be hands on with the newest technology, then this client may be a great fit for This will be a hybrid role, so candidates must be located in the

About our client:

Our client provides a great working environment where you can not only learn but grow within the organization with lots of incentives along the Our client s team are very hands on and given direct control over a variety of solutions and Some of the great incentives they offer are;

Employee hardware purchase incentive program

Company sponsored benefits package

Client satisfaction quarterly bonus program

Catered office food coffee and snacks

Their very own gym!

Responsibilities:

Be the first point of contact for our clients closing or escalating tickets in a timely manner

Be a documentation wizard! Leaving detailed notes on requirements and

Prioritize incidents and service requests according to defined processes to meet defined

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as

Install antivirus software and ensure virus definitions are up to

Provide suggestions for continual improvement

Participate in after hours on call rotation

Qualifications:

Candidate must have a good understanding of network infrastructure services such as DHCP, DNS and NAT along with entry level knowledge in the following areas;

o Windows Server and associated services

File Services

Print Services

Application Services

Remote Desktop Services

o Gateways and VPN connections

o Exchange and Active Directory

New user account configuration

Group Policy administration and troubleshooting

SQL Server

o Administration and Troubleshooting installations

Hyper-V and VMWare Virtualization platforms

o Managing and Maintaining Virtual Machines

o Drive expansion procedures

Exceptional written and oral communication skills as well as interpersonal skills, with a focus on rapport-building, listening, and questioning

Education and Experience

Experience in managed services (MSP) or value-added reseller (VAR) environment is a must have to apply

College diploma or university degree in the field of computer science and 1+ years of solid IT help desk

Additional weight will be given to the candidate with the following:

o ITIL Foundations certification is a benefit

o Microsoft Network Infrastructure certifications is a benefit

If Interested:

Please send your resume and project list in confidence toKevin Budhram, for You can also contact Kevin in full confidence at 416-731-3525 to learn more about this rare

We thank all applicants for their kind interest, however, only those with relevant experience will be contacted at this All resumes and project lists will be considered for all other current relevant roles as well as be kept on file for future consideration, so please don t hesitate to