Customer Success Manager Role

Searching for flexible go-getters who welcome the challenge of meeting the needs of a growing We re specifically looking for a customer success manager who will roll up their sleeves and lead a team from inside the As a key member of our leadership team, candidate will help craft the companys customer success strategies, build strong relationships with customers, and collaborate with cross-functional leaders internally to deliver consistently excellent customer Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve To succeed in this role, you should have relevant digital or advertising client experience and a demonstrated record of analysing and optimizing

Location - Hyderabad

Work from Office

Objectives of this Role

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
  
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  
• Maintain existing customer success metrics and data as directed
  

Daily and Monthly Responsibilities

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  
• Review the customer journey, identifying how it s supported, taking a consultative approach in helping clients overcome issues and achieve goals
  
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
  
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  
• Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement
  
• Work with the sales and marketing team to drill customer references and develop case studies
  

Requirements

Objectives of this Role

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
  
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  
• Maintain existing customer success metrics and data as directed
  

Daily and Monthly Responsibilities

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  
• Review the customer journey, identifying how it s supported, taking a consultative approach in helping clients overcome issues and achieve goals
  
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
  
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  
• Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement
  
• Work with the sales and marketing team to drill customer references and develop case studies
  

Benefits

An AI first company we are an AI first company and help our clients to build products using the latest technologies like ML, DL (CV, NLP) and We built an end-to-end AI framework to help our clients to accelerate their journey to launch models ().

We joined the Nvidia Partner Network as a Professional Services partner focused on building solutions powered by Nvidia GPU and software ecosystem ().

We work closely with academic experts and research groups to solve some of the niche problems in medical imaging, biopharma, life sciences, law firms, retail and

Work Environment We have an environment to create an impact on the client business and transform innovative ideas into Even our junior engineers get the opportunity to work on different products features in complex

Open communication, flat hierarchy, plenty of individual They help in driving, shaping and redefining business models and revenue streams, giving the Wavelabs Advantage

If you are ready to take up the challenge and Join our team today! Please visit our careers page onand share your resume and we will reach out to you to discuss