Customer Support Specialist WFH

This is a remote

Dev Gadhvi Production is looking for An Awesome Customer Support Associate Who s Looking To Inspire And Impact Lives Through Your

A Customer Specialist who believes in our company values i-Care is the company s primary interface with existing and potential customers and is responsible for ensuring that these customers receive the maximum benefit from

The Customer Specialist is voice interacts with our clients through digital communication streams such as Email, WhatsApp, Chat, and Social

What will you be doing?

You will answer and address all incoming online chat support and email requests from our

You will be receiving and investigating customer inquiries through multiple channels matching the tone and pace of the customer with the goal of achieving a satisfactory

Take ownership of each online chat/email support request issue and effectively bring it to resolution or escalation while projecting a positive

Ensure complete resolution of issue(s) in order to prevent repeat online chat support requests, if no resolution, escalate to the appropriate

Effectively troubleshoot, and resolve online email/chat support requests and phone/email

Follow through on all WhatsApp chat and email support requests and provide easy-to-follow instructions, and drive first-contact

Must be flexible and possess the ability to adapt to a changing

Demonstrates compassion to mentees/student members needs in each and every

Monitors and engages in social media interactions with

Demonstrates technical proficiency by using the appropriate systems and resources, in an accurate and efficient manner to promptly handle all customer

Immediate joiner will be preferred

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To learn more about our culture checkout :

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Requirements

Customer focused

Good technical skills

Quick Response

Attention to detail, understanding the importance of accuracy and responsiveness

Ability to multitask

Strong working knowledge of procedures, workflows

Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and writing skills (spelling, logical thought processes, sentence construction, appropriate word choice)

Extremely customer-focused; positive, professional attitude

Strong ability to influence and negotiate

Self-motivated with the ability to meet aggressive goals

Pays strict attention to detail, and understands the importance of accuracy and responsiveness

Strong PC, navigation, and internet skills

Very good organization and work prioritization skills

Must be able to easily adapt to every type of customer (email, chat, social media)

Proven customer service experience is a must

Typing skills of 40 wpm a plus

Benefits

Work from home

Flexible shift

Supplemental pay types:

Quarterly bonus

Qualifications: 3+ years of recruiting Strong attention to detail, organized and excellent problem-solving skills Excellent time management and ability to multi-task and prioritize in a fast-paced, deadline-driven environment The willingness and desire to work independently, as well as collaboratively, and to take on additional responsibilities Excellent verbal and written communication experience Experience in identifying and managing effective recruiting vendors Advanced knowledge of Applicant Tracking Systems (ATS) tools, , Zoho, Greenhouse, Lever, Workday Proficiency in MS Word, Excel, and PowerPoint Desired Skills: The ideal candidate will have experience in Self Development, Digital, EdTech, IT, and sales industry experience Experience working in a fast-paced environment Candidate must be based out at Pune or Mumbai Immediate joiners will be preferred