COP Specialist

Company Background:Tower Communications Expert (TCE), is a leader in the telecommunications industry offering top quality telecommunication services for our clients ().

We construct, service, and maintain telecommunications towers better than anyone else and you can see it in everything we Doing things right the first time and challenging every one of our employees to exceed industry standards for safety, quality, performance, and customer service is what makes us We continuously improve ourselves through training, innovation, and our relentless drive to achieve 100% customer

Our Purpose:

For Our Employees: We are driven to achieve committed, high performing and loyal

For Our Customers: We are committed to achieving 100% customer satisfaction and loyalty!

For Our Future: We are committed to the future of our employees, customers, company, and industry through long-term professional development, sound business decisions, and a continuous improvement

Job Summary: The Close Out (COP) Specialist is responsible for ensuring the close out process is completed accurately and This process is critical to customer satisfaction and collecting final project The COP Specialist interfaces and works directly with crews, project managers, construction managers, and

Responsibilities:

Attend relevant internal and customer conference calls related to the project

Collect COP requirements for the project/market, review them and load them into drive (before project starts)

Attend any applicable trainings

Collect COP information from field crews

Review COP info submitted by the crews and make sure if meets all market and quality requirements; report any discrepancies and/or lateness to PM/CM immediately

Prepare COP packages accurately and submit to the customer within 48 hours or sooner if market/project requires

Follow up with the customer on COP approval on a daily basis if COP is not approved for more than a week

Assists PMs in any project/market needs

Requirements

Competency Requirements:

Learning Agility: Has a strong sense of urgency about solving problems and getting work Anticipates possible problems and develops contingency

Detailed Oriented: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how Monitors and checks work or information and plans and organizes time and resources

Responsiveness: Timely response to all email, text, call or in-person

Customer Focused: Is dedicated to meeting the expectations and requirements of internal and external

Must be professional, ethical and practice high level of confidentiality

Excellent interpersonal and coaching skills

Effective verbal and written communication skills

Strong computer skills

Requirements:

Two (2) year of experience performing closeout or closeout administrative support services and at least two (2) years of general administrative experience

Experience with completing and uploading carrier closeouts

Bachelor s Degree Preferred

Benefits

Company Paid Short Term and Long-Term Disability

Company Paid Life/Accidental Death Insurance

Six (6) Paid Company Observed Holidays

Three (3) Sick days per year

Vacation Program, Starting with 1 week first year

401K, non-company matching

Exciting social scene and lively

Robust Referral Program!

Rewards Program

Vast advancement opportunities through our Training and Career development programs