VoIP Cellular Support Technician
Posted on :
09-12-2022
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Jobs by Experience
1-3 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
09-12-2022
Job Description
Position Overview
Are you a smart, driven, and curious person who loves working with business networking technology and solving problems? Do you have a mind for software, technology, and communicating? Are you looking to grow your career with great upward trajectory? Do you work hard, have a positive attitude, and are interested in helping others?
If you answered Yes , RCN Technologies is the right place for you andwe want to meet ;We are a thriving tech company in downtown Knoxville with tremendous opportunities for a person who seeks a career in technology and wants to work for a company that values the individual, invests in its people, and provides incredible opportunities for individual impact and career
We are looking for an individual who is willing to put in exceptional effort and can work well within a team environment to accomplish strategic goals and support growth This person needs to possess an unwavering dedication to providing the best service and best product to the We believe incredible service builds incredible customer relationships that will allow us to grow with each In addition, this person needs to be organized and have an extreme ownership of their role with the goal of building a great career and growth with
Join a winning team today and experience growth and success with All you need to do is apply now to learn
Veterans are encouraged to
Position Hours and Location
We are actively hiring for this You will be expected to work a standard schedule of 40 hours per week, with flexibility to work up to 60 hours per week based on a Youll primarily be working at our downtown Knoxville, Tennessee headquarters located at 200 Jennings Our office hours are Monday Friday, 8:00 5:00 ET, though we are hiring for day and evening
Compensation
We are offering competitive compensation and a growth plan based on experience and skill and this will be discussed with you during the interview
Your Opportunities
Youll have many opportunities to develop and grow your career skills and applied In addition to working on impactful projects and having a strong influence on their development and execution, youll also spend time shadowing team members in other Youll get face-to-face time with the company president and other executives while building relationships and your professional network with leaders throughout the Youll have the opportunity to observe meetings with various Your roles and responsibilities will provide skill development and youll get periodic informal and formal reviews and feedback from your Youll also have input on what you want to accomplish during your
How to Apply
Please apply through our careers portal at Make sure to include a resume, cover letter, and any work samples you feel are relevant to the
Requirements
What You ll Do
Your seat will have the following roles and responsibilities, though there will be new needs and activities that develop during your time here that you ll be involved with as well:
- Network Device, VoIP, & Cellular Data Tech Support & Projects
- Network Device Proactive Monitoring & Maintenance
- Network Device & Data Troubleshooting & Support
- Network Device & SIP Provisioning & Programming
- Help Desk Support
It is important that all team members embody RCN s Core Values:
- Enjoy the Journey
- Embrace Development
- Extreme Ownership
- Stronger United
- Create Wow
You may perform other duties outside of job description when ;The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job
- This position requires the ability to operate a telephone, computer, calculator, copier, fax machine, scanner, and any other office
- Must be able to remain in a stationary position for extended periods of
- Must be able to walk/stand for extended periods of
What We re Looking For
RCN Technologies ideal candidate for this position is someone with a desire to learn and a passion for Someone who is very organized and enjoys getting the details This position is for someone who wants a new experience and a new challenge each and every
- You re eager to work on a great You re inspired to help people and businesses connect wherever they You want to impact the world You know that good technology can help the company have a positive You re committed to our ethos of #Expect
- Must be well spoken, outgoing, organized, detailed-oriented, dependable, and
- Possess the personality and professionalism to engage with customers and partners
- Positive attitude and desire to work in a rapid-growth professional
- Technical aptitude: Either you are in love with technology or you have a desire to learn how technology impacts business and have the aptitude to understand its The more technical experience the better, though it is not a
- Communication:Phenomenal phone skills with the ability to convey enthusiasm and You will need to be able to convey situations and issues both on-site and over the
- Collaboration/Teamwork:Ability to work effectively with others on a common task; taking actions which respect the needs and contributions of others; contributing to and accepting the consensus; negotiating a win-win solution to achieve the objectives of the
- Adaptability:Ability to adjust to business needs; positively drive
- Self-Starter/Initiative:Goes beyond expectation; creates opportunities to implement business efficiencies and minimizes problems by anticipating or preparing in advance; seeks out or accepts additional Self-motivated and achievement
- Problem Solving/Critical Thinking Skills:Ability to suspend judgment and validate the situation; must be able to consider multiple perspectives and re-evaluate the situation as new information becomes ;Will need to evaluate situations and make decisions on the spot in some ;Ability to research all angles of an issue to provide the customer with a viable and workable
- Attention to Detail:Demonstrates thoroughness in accomplishing tasks; checks work or data to ensure accuracy and completion in maintaining company
Education & Experience
- 1-2 years of VoIP service and Help Desk experience preferred (bonus points for on-site and remote service, cloud management skills, programming and coding experience)
- Understanding of Voice-over-IP services, SIP technology, and Cellular routing technology
- Proven track record as a strong, effective communicator
- Knowledge of Cellular Networking and Telecommunications preferred
- Knowledge of POTS line technology (analog phone systems, 66 blocks, ) and configurations preferred
- Certifications and experience with Cradlepoint, VoIP, Yealink, Grandstream preferred
- Bachelors degree in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or relevant field preferred
- Familiar with Microsoft Office Suite and able to work in Ticketing software and Project Management software
Required Skills
- Ability to comprehend technical concepts and be independently resourceful
- Organized and proficient in phone-based triage and support
- Assess highly variable situations and find solutions
- Maintain a professional appearance and demeanor
- Must be a life-long learner
- Excellent time management and organizational skills
- Excellent written and verbal communication skills
- Excellent analytical and problem-solving skills
- Ability to work well in teams
- Strong work ethic and attention to detail
Benefits
Your Employment Perks
The rare opportunity to change and disrupt an industry by helping us show our partners and customers why they canExpect Morefrom a technology provider!
- Health insurance (50+% employer paid)
- Vision insurance (100% employer paid)
- Dental insurance (50% employer paid)
- Unlimited Paid Time Off
- Flex Days (Work from Anywhere)
- 30 days Paid Parental Leave
- Discounted corporate membership at East Tennessee area YMCA locations
- Company-provided workstation
- A friendly and casual work environment with a relaxed, smart-casual dress code
- Monday through Friday business hours Work-Life Integration!
- Company-sponsored lunches and monthly team-building activities (Headquarters)
- Free coffee bar and snacks (Headquarters)
- Brand new, purpose-built 21st-century office in a 20th-century historic building in downtown Knoxville
- Exposure to emerging technology and products
- Hands-on, in-person, and self-guided continuing education opportunities to employees seeking to grow and learn
- Access to award-winning online courses to enhance abilities and develop new skills to apply to a successful career in creative, management, and digital disciplines
About Knoxville, Tennessee
Knoxville, Tennessee is an incredible city on the Tennessee River and at the foothills of the Great Smoky We have the culture and many of the perks of southern larger cities without most of the drawbacks of large metro
Weve been called "Scruffy City" and "Marble City" and are home to over 20 craft breweries and the 1982 Worlds We have a local Ale Trail and countless nearby hiking trails and lakes in the National Park and surrounding counties less than an hour from We also sport an area five minutes from the city center dubbed the "Urban Wilderness" with many outdoor activities including miles of hiking, biking, a public quarry, river access, and much
We have an excellent local public school system and many quality private schools in the Our cost of living is significantly lower than the national average, with low property taxes and no state income Knoxville offers numerous cultural events, family-friendly experiences, and is a wonderful place to
What You ll Do Your seat will have the following roles and responsibilities, though there will be new needs and activities that develop during your time here that you ll be involved with as well: Network Device, VoIP, & Cellular Data Tech Support & Projects Network Device Proactive Monitoring & Maintenance Network Device & Data Troubleshooting & Support Network Device & SIP Provisioning & Programming Help Desk Support It is important that all team members embody RCN s Core Values: Enjoy the Journey Embrace Development Extreme Ownership Stronger United Create Wow You may perform other duties outside of job description when The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job This position requires the ability to operate a telephone, computer, calculator, copier, fax machine, scanner, and any other office Must be able to remain in a stationary position for extended periods of Must be able to walk/stand for extended periods of What We re Looking For RCN Technologies' ideal candidate for this position is someone with a desire to learn and a passion for Someone who is very organized and enjoys getting the details This position is for someone who wants a new experience and a new challenge each and every You re eager to work on a great You re inspired to help people and businesses connect wherever they You want to impact the world You know that good technology can help the company have a positive You re committed to our ethos of #Expect Must be well spoken, outgoing, organized, detailed-oriented, dependable, and Possess the personality and professionalism to engage with customers and partners Positive attitude and desire to work in a rapid-growth professional Technical aptitude: Either you are in love with technology or you have a desire to learn how technology impacts business and have the aptitude to understand its The more technical experience the better, though it is not a Communication: Phenomenal phone skills with the ability to convey enthusiasm and You will need to be able to convey situations and issues both on-site and over the Collaboration/Teamwork: Ability to work effectively with others on a common task; taking actions which respect the needs and contributions of others; contributing to and accepting the consensus; negotiating a win-win solution to achieve the objectives of the Adaptability: Ability to adjust to business needs; positively drive Self-Starter/Initiative: Goes beyond expectation; creates opportunities to implement business efficiencies and minimizes problems by anticipating or preparing in advance; seeks out or accepts additional Self-motivated and achievement Problem Solving/Critical Thinking Skills: Ability to suspend judgment and validate the situation; must be able to consider multiple perspectives and re-evaluate the situation as new information becomes Will need to evaluate situations and make decisions on the spot in some Ability to research all angles of an issue to provide the customer with a viable and workable Attention to Detail: Demonstrates thoroughness in accomplishing tasks; checks work or data to ensure accuracy and completion in maintaining company Education & Experience 1-2 years of VoIP service and Help Desk experience preferred (bonus points for on-site and remote service, cloud management skills, programming and coding experience) Understanding of Voice-over-IP services, SIP technology, and Cellular routing technology Proven track record as a strong, effective communicator Knowledge of Cellular Networking and Telecommunications preferred Knowledge of POTS line technology (analog phone systems, 66 blocks, ) and configurations preferred Certifications and experience with Cradlepoint, VoIP, Yealink, Grandstream preferred Bachelor's degree in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or relevant field preferred Familiar with Microsoft Office Suite and able to work in Ticketing software and Project Management software Required Skills Ability to comprehend technical concepts and be independently resourceful Organized and proficient in phone-based triage and support Assess highly variable situations and find solutions Maintain a professional appearance and demeanor Must be a life-long learner Excellent time management and organizational skills Excellent written and verbal communication skills Excellent analytical and problem-solving skills Ability to work well in teams Strong work ethic and attention to detail
Employment Type
Full Time
Key Skills
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