Epic Service Desk Credentialed Trainer
Posted on :
01-12-2022
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Job Description
This is a remote
ABOUT ELLIT GROUPS
Ellit Groups is a woman, minority owned, "World-class" Healthcare Information Technology consulting services firm certified by ; We are a team of seasoned operational leaders who have been responsible for some of the largest, mostcomplex EMR implementations in integrated healthcare delivery ; We believe quality relies on talent and Our Ellit teams deliver our brand promise Your success is our success!
JOB SUMMARY
The EpicCredentialed Trainer has the responsibility to work in collaboration with the Epic Principal Trainer to implement a comprehensive training program for an assigned group of end users and assigned applications for the organization s electronic healthcare Applicants should display excellent technical knowledge and public speaking This position will require a high degree of discretion, professionalism, and organization, as well as a strong ability to establish positive and effective working relationships with leadership and
RESPONSIBILITIES
- Supports the mission and goals of the company
- Demonstrates integrity and strong ethical standards
- Committed to quality and its continuous improvement
- Solves problems proactively
- Committed to learning better and more efficient ways to accomplish tasks
- Successfully completes the Epic Education credentialing program for assigned applications and courses
- Delivers Epic and related third-party training initiatives to a defined group of users in the classroom, one-on-one, and virtually as needed
- Proficient in assigned Epic applications and related workflows and stays up to date on changes
- Provides Elbow and virtual end user support as needed
- Provides feedback to Epic Principal Trainer to ensure training satisfies the audience requirements
- Participates in testing the training environments
- Collaborates with Epic Principal trainer to test and modify training materials
- Serves as a learning management system administrator for assigned courses
- Tracks registration, attendance, and completion of training
- Displays enthusiasm for serving others
- Generates enthusiasm with team members, end users, and partners in support of change management efforts
- Leads others to adhere to established industry best practices, standards, and quality
- Reports daily to Training Manager
Requirements
Education:
- Bachelor s Degree , preferably in Healthcare, Education, or Information Technology or similar
- Equivalent years in actual field experience instead of degree considered
Experience:
- Must be have both Inpatient and Ambulatory certifications
- Must have completed at least 2 full cycle implementations as a CT
- Must have experience or relevant education in at least one of the following areas: education/training, Epic or other Epic System build, healthcare, informatics, or IT
Knowledge and Skills:
- Excellent public speaking
- Familiarity with virtual teaching
- Thorough expertise in Microsoft platforms including Excel, Word, and PowerPoint
- Thorough troubleshooting skills
- Self-confidence and interpersonal skills
- Good communication (both verbal and written) skills
- Excellent attention to detail
- Team oriented
- Passion for creating great user experience through high quality and customer service
- Ability and desire to thoroughly learn new technologies and systems quickly
- Ability to work evenings or weekends and overnight travel in support of customers or major projects
- Ability to work both independently and collaboratively in a fast-paced environment
- Ability to adjust quickly to changes in priority, scope, and other business needs
- Ability to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
- Ability to proactively recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
- Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
Benefits
Ellit Groups provides comprehensive benefits options to salaried employees, including:
- Medical, Vision, and Dental Insurance
- STD, LTD, and AD&D
- Medical and Dependent Care FSA
- 401k Retirement
- 6 Paid Holidays and Flexible Paid Time Off
To protect the health and safety of our workforce, clients, patients, and communities we serve, Ellit Groups requires all employees to disclose COVID-19 vaccination status prior to beginning In addition, some clients require full COVID-19 vaccination, including boosters, as an essential job Ellit Groups adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary documentation from candidates to ensure
Ellit Groups is proud to be an equal opportunity and affirmative action employer committed to fostering an inclusive We do not discriminate based upon race, religion, color, national origin, age, sex, sexual orientation, gender, gender identity, Veteran status, disability, any other characteristic protected by local, state or federal laws, rules or We are committed to providing reasonable accommodation for disabilities or special If you have a disability or special need that requires accommodation, please contact us at .
Must be have both Inpatient and Ambulatory certifications Must have completed at least 2 full cycle implementations as a CT Must have experience or relevant education in at least one of the following areas: education/training, Epic or other Epic System build, healthcare, informatics, or IT
Employment Type
Full Time
Key Skills
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