Implementation Specialist

SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI.

As we keep growing our Professional- Services team we are looking for an Implementation Specialist to take part in managing the implementation process of the company's product. This can be a great opportunity for you to gain experience in designing and implementing ITIL assessments and procedures, work with global clients and join a team of professionals.

What will you be doing:

• Leading customers, through the implementation process with a primary focus on off-site implementations (via scheduled sessions using web conferencing).
• Understanding the business processes, and application environment, and gathering customers requirements.
• Meet the client's expectations and internal deadlines to ensure timely and successful implementations.
• Providing technical support to cross-functional teams for our product.
• Maintaining technical proficiency through self-training.

Requirements :

• Desire and motivation to develop your technical and interpersonal skills by supporting the implementation processes of a SAAS product.
• You have former experience with Technical support roles with a level of knowledge in the IT, and ITIL fields.
• ITIL Foundation Certificate- an advantage.
• You re able to manage projects under time limitations, handling multiple tasks simultaneously.
• You re able to deliver presentations to all business levels.
• You have strong oral and written English communication skills.

Remote Work :

Yes

Employment Type :

Full-time