Customer Support Specialist (w/m/d)

Hi! We are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are here to transform and upgrade the operating system of B2B Payments. Thus, we enable businesses to pay and get paid on their own terms, having the same frictionless and flexible experience as consumers are used to nowadays. To do so, our solutions are based on proprietary, machine-learning-supported risk models, fully digitized processes and a highly scalable tech platform. This makes us a deep-tech company building financial products, not the other way around. We love building simple and elegant solutions and we strive for automation and scalability. Our vision to create new freedom through innovation has attracted exciting strategic partners and highly experienced investors, making us join forces with Klarna and securing an outstanding $100 million Series C funding round nearly quadrupling our previous valuation. Our investors include VCs such as Dawn Capital, Creandum, Picus and SpeedInvest.

Join us to create the future of B2B payments!

ABOUT THE ROLE:

As a Customer Support Specialist you will be the first point of contact for our merchants and customers, being the key interface to all operational departments, answering incoming customer requests by phone, email and chat.

You work closely with our Risk-, Product- and Tech-Department and coordinate customized solutions in cooperation with all relevant internal stakeholders. You will be a major contribution to the client experience and satisfaction at Billie and reliably take care of all customer concerns.

We actively designed a work environment, in which all employees have a number of challenges for professional and personal growth.

WHO WE ARE LOOKING FOR:

• 2+ year(s) experience in a customer-oriented role (preferably on the phone) / Merchant / Customer Service experience
• Sales and/or Call-Center experience is welcome
• You have a passion for financial services, complex technical products, innovations and startups and being a part in a fast-growing environment
• You have strong communication skills to assist out merchants and internal stakeholders
• Fluent German and English working proficiency communication skills in verbal and written
• Your work-style is detail-oriented, proactive and self-motivated
• You feel comfortable in an aspiring venture with ambitious goals and incredible growth in an international working environment
• A prior working experience in a fast-growing tech environment, ideally in Fintech would be an advantage

What we offer:

• Flexible work hours and trust in your ability to deliver, empowering you to take control of your work-life balance.
• Up to 6 weeks per year of Workation .
• One of the best Virtual Shares Incentive Programs in the market, so that everyone at Billie is invested in our success.
• Freedom to balance working from home and the office according to you and your team s needs. No restrictions, only guidelines and a flexibility-first approach.
• Our Catch a Ride with Billie program gives you a big discount on the Monthly Public Transport pass in Berlin.
• A yearly development budget to broaden your skill set and horizons. We also offer free German group classes with your colleagues.
• An English-speaking, multicultural team with more than 46 nationalities from all continents represented in our staff.
• A one-time relocation bonus if you join us in Berlin.
• A great office space near Checkpoint Charlie with free gym access, healthy snacks and cereals, fruit, coffee, soda, and beer.

Billie offers you the opportunity to be a part of one of the fastest-growing Fintech startups in Europe following the mission to innovate to create new freedom for businesses of all sizes. Our combined decades of experience in B2B Financing and Payments in a market thirsty for innovation and change make this a fantastic possibility to get into the most dynamic space in tech.

Join an international team of talented, passionate people where drive and merit matter. We work in nimble, cross-functional teams with open communication lines across the company. You ll be surrounded by smart people from a wide variety of backgrounds from which you can learn and that want to learn from you.

Are you ready to join Billie?

Billie is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment in our workplace. By embracing talents and abilities of all kinds, we aim to boost motivation and team creativity. We do not discriminate on the basis of race, religion, national origin, age, marital status, gender, political views, beliefs, sexual orientation, color, disability status, or any other demographic factors.