Customer Engagement and Event Coordinator (m/w/d) at EdTech Start-Up (Remote)

Our mission at EWOR is to support the world s brightest minds to solve the world s biggest problems.

The first of its kind, EWOR combines an entrepreneurship academy with an early-stage VC firm to help entrepreneurial people build impactful tech companies.

As a young education start-up, we are working to revolutionise entrepreneurship education.

Our team is passionate about making the world a better place by enabling entrepreneurs to build their own successful businesses.

We are currently seeking a dynamic and experienced professional to join our team. In this position, you will play a critical role in building and engaging with our customers, and organising events. You will be responsible for developing and executing strategies to increase customer engagement and satisfaction.

Tasks

• Develop and implement a comprehensive engagement strategy.
• Plan and execute events to increase customer engagement and satisfaction.
• Collaborate with other teams to develop and execute initiatives that drive customer engagement.
• Analyse and report on customer satisfaction metrics and adjust strategies and tactics as needed.
• Respond to customer inquiries, complaints, and feedback in a timely and professional manner.
• Identify and engage key customer advocates to help promote our brand and products.

Requirements

• Experience in customer engagement or event management, with a proven track record of success in a similar role.
• Strong written and verbal communication skills, as well as excellent interpersonal and customer service skills.
• Experience organising events.
• Strong analytical skills and experience with customer satisfaction metrics.
• Experience in customer support and communication.
• Bachelor's degree in Marketing, Communications, or a related field.

Benefits

• Competitive salary
• Opportunity to be part of a fast-paced, innovative start-up
• Flexible working hours
• Learning and development opportunities
• Team retreats to beautiful locations twice per year to connect with colleagues in person

If this opportunity sounds exciting to you, please submit your application and let us know why you're the perfect fit for our team. We look forward to hearing from you.