Senior Operations Manager
Posted on :
17-01-2023
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Manage the service improvement plan related to the team.
- Represents the team in the customer meeting & service reviews.
- Ensure that all processes, procedures and troubleshooting guidelines are documented and well maintained
- Provide statistical reporting to management with a trend analysis for the team’s productivity
- Define clear SMART goals, objectives and career development plans to all team members, and carry responsibility for the team performance management.
- Contribute to the ESC Service Desk process & procedure improvements” to increase the team’s productivity and lower the number of incoming escalations within his/her team.
- Schedule staff training, leaves requests, rosters and fulfill overall staff administrative requirements.
- Undertakes other similar or related tasks as signed by ESC Service Desk Management
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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