Configuration Management Assistant
- Working Location: Bydgoszcz, Poland
- Security Clearance: NATO Secret
- Language: High proficiency level in English language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
- Vocational training at a higher administrative level in a relevant discipline, or equivalent, or diploma of secondary education; with a minimum 5 years of relevant experience
- Knowledge and experience in the specification and design of information systems, their components and architecture to meet defined business needs
- ITIL foundation/intermediate training/certification
- 5+ years experience in service operation and experience in management and use of related toolsets (e.g. ITSM)
- Prior experience in technical support and assistance for CIS Service Operation (i.e. ITIL)
- Very good understanding of use of Configuration toolset
- Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation
- Technical leadership experience
DUTIES/ROLE:
- Update Configuration Management Database with accurate and current data
- Coordinates with CSU Change Management on matters of software licensing, change proposals and approvals, software releases/updates
- Management of Licence Management Database
- Management of the CSU Definitive Media Library
- Assist in the management of all configuration management activities in the CSU Bydgoszcz
- Assist in the identification, classification and specification of configuration items (CIs)
- Assist in the preparation and conduct of CM specific meetings such as Change Advisory Boards (CABs), Configuration Control Boards (CCBs) and Change Implementation Boards (CIBs) and acts, as required
- Assists in development of Standard Operation Procedures for Change Management
- Assists in development of Standard Operation Procedures for Request Fulfilment
- Assists in development of Standard Operation Procedures for Request Incident Management
- Assists in implementation of the CSU Change Management policy and standards
- Monitors the effect of service improvements and corrective actions
- Assists the capturing, analysing, diagnosing and reporting of customers complaints and compliments
- Prepare periodic configuration status reports
- Prepare other CM reports for internal and external distribution, as required