Lead UX Researcher/eCommerce

Lead UX Researcher/eCommerce

Maybelline

100% Remote

1 year+

$75-80/hr

GC/USC

THIS IS NOT A UX DEVELOPER. IT IS A LEAD RESEARCHER who 10+ years of experience planning and executing user research studies. This person will be improving the User experience on their Retail experience online. Improving shopping cart experience and User experience. Fluency in Design Thinking and human-centered design, with strategic experience in persona development, journey and experience mapping. Ecommerce/Retail experience is required. Candidates in the NY/NJ area are a + but not required.

*****THIS IS NOT A UI/UX DEVELOPER POSITION. PLEASE DO NOT SEND ME UIDEVELOPER/REACT.

No 8-year candidates. The client wants 10+ years of experience. PLEASE SEND ME CANDIDATES EVEN IF THEY ARE OVER THE TARGET RATE.

This is a C-C opportunity. No OPT. Candidates can work remote and then may need to be on-site in Ft. Lauderdale after the virus passes. The earliest they would consider going back would-be September.

What we need: THIS IS NOT A UX DEVELOPER. IT IS A LEAD RESEARCHER who 5-10+ years of experience planning and executing user research studies. This person will be improving the User experience on their Retail experience online. Improving shopping cart experience and User experience while shopping online. Fluency in Design Thinking and human-centered design, with strategic experience in persona development, journey and experience mapping. Ecommerce/Retail experience is required. Candidates in the NY/NJ area are a + but not required. RATE OPEN.

Please provide all the below details with each submittal. It is required for the vendor Management system.

Number of years working with:

Total IT experience:

Years working with: UX Researcher

Years working with: Design Thinking and human-centered design

Years working with: eCommerce/Retail

Full Name:

• Rate:
• Location:
• Availability to Interview: One Day's notice
• Availability to Start: Two weeks
• Email Address:
• Phone Number:
• Visa Status:
• Education - College/Year of graduation:
• Link to LinkedIN?
• Certifications?

This is a phone and Skype to hire. Candidates in Florida with a LinkedIn profile preferred but not required. The client has indicated there could be some flexibility in rate so please send to me even if they are over the target. I still want to see candidates at higher rates. ****PLEASE ONLY SEND ME SENIOR UX RESEARCHER CANDIDATES WITH 10+ YEARS OF EXPERIENCE.

JOB DESCRIPTION:

Looking for a lead user experience researcher who can amplify and evangelize user research with an amazing team to support you, delivering actionable insights based on high quality data collected directly from our user with scientific rigor and empathy. The UX Research Lead will work collaboratively to contribute new ideas to products and features that impact the experiences of our consumers across all of our e-commerce sites. We employ a variety of qualitative and quantitative methods to accomplish our goals, including surveys, focus groups, field studies, usability tests, and 1:1 interviews.

Responsibilities:

• Work closely with cross-functional product and design teams to develop research programs and plans that will effectively meet both business and design objectives for our brand sites.
• Deliver best-in-class research and innovation process and methodologies while simultaneously thinking across the larger bank organization.
• Ensure research results are actionable and contribute directly to meeting project and business goals
• Support other researchers as needed to ensure quality and consistency of deliverables and best practices. Coach and mentor junior team members
• Identify, evangelize, and pursue research opportunities that will proactively assist the work of your product and design teams.
• Inspire confidence and collaborate closely with a variety of internal and external stakeholders, across functions, and including product leadership and senior business executives.
• Communicate and share your work at all times, generating visual artifacts that make the research process and your findings digestible and easily understood beyond XD.
• Familiarity with all of the latest research tools.
• Knowledgeable about research vendors and soliciting their services.

Required strengths and capabilities:

• Masters in related field preferred or equivalent relevant experience
• 10+ years of experience planning and executing user research studies
• Knowledge of best practices in user interface design and the ability to make research-based design recommendations
• Experience in performing ethnographic research as well as moderating lab-based and remote qualitative and quantitative design and usability research activities
• Fluency in the use of tools and techniques in qualitative and quantitative design research
• Fluency in Design Thinking and human-centered design, with strategic experience in persona development, journey and experience mapping
• Ability to champion user experience research and integrate within the design planning, estimation, and prioritization process
• Command of communication and collaboration skills to confidently lead cross-functional teams through research planning to execution and reporting, and represent the work to all levels within the organization.
• Is exceptional at problem-solving, issue resolution, and time management
• Has an innate desire to make things better, and a willingness to try new things
• Inherent curiosity, optimism, an ability to make the complex simple and the hard easy
• Portfolio or examples of past projects
• Ability to train and mentor junior team members