AWS SERVICE MANAGER-CLOUD 22-27039

AWS SERVICE MANAGER-CLOUD San Diego, CA - Remote 120K /Year + benefits We are hiring a highly experience & talented Service Manager(s) to join our team. If you39;re excited to be part of a winning team, Zensar is a great place to grow your career. You39;ll be glad you make the right choice to join us. Managing the day-to-day operational delivery of Services to the Customer, including efficient and effective management of the technical staff and tools Ensuring delivery and continuity of daily operations, support, maintenance, and administration for the services in public cloud AWS, Azure and Google Identifying risks and issues in the delivery of the Services on a regular basis and making sure they are managed to resolution in collaboration with the customer Manages the development and implementation of operational and configuration Changes to the technical components for the area of responsibility Public Cloud Manages and assesses the quantity and quality of staff resources used in the delivery of Services and makes recommendations for corrective actions to management when necessary to address issues Maintains and supports the in scope technical components to the requirements in the Statement of Work that is within the area of responsibility for the Service Manager Ensure staff resources have the proper knowledge, training, and skills, along with following the Providers customer-approved Procedures in delivery of the Services as required in the Agreement Coordinate with Project/Program Managers for the new projects in Public Cloud Assist management in making decisions to improve service delivery and quality at an operational level; and Provide recommendations on technologies, tools, and products to be adopted to meet the present and future requirements of the Customer Prepare SLA Reports, Weekly, Monthly and Quarterly Service Review Reports Knowledge in reviewing updating Support contracts Vendor Coordination/Management skills Must Have39;s: Strong project, customer service, communications, and service management skills based on experience with outsourcing arrangements Strong technical skills in AWS as an Architect Foundation technical skills in Azure and/or GCP Knowledge and experience of industry standards such as ITIL version 3, ISO 20000-1:2011, COBIT, and CMMI SVC at level 3 at minimum Certified ITIL service management foundation Training, experience, and certification in the technical components and tools managed Strong knowledge of management of staff resources, including the ability to motivate staff and resolving issues and conflicts Knowledge of service integration processes and procedures in a sourcing environment, including the ability to work with other; Providers to meet the customer39;s end-to-end service levels; and Ability to manage ITSM management processes and procedures in an outsourcing environment Good to Have: 5+ years of experience in managing service delivery for similar services for a similar sized organization compared to the customer At minimum certified ITIL service management foundation IT technical certifications would be desired related to the in-scope components, tools, and services; and An associate degree in business, technology, or related field, but a bachelor39;s degree would be preferable