Systems Services Engineer
Posted on :
24-12-2022
Employer Active
1 Vacancy
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Job Description
RESPONSIBILITIES:
- Delivering high quality technical results to ACS Customers
- Ensuring adherence to internal methodology, tools and quality standards
- Identifying required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience
- Understanding customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products and design a technical plan to integrate them and implement the technical solution.
- Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products.
- Escalating at the right time customer issues to Technical Account Manager where relevant
- Active participation on Services development
- Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences, and others which can benefit ACS Business results
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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