Exception Support Manager
Posted on :
20-12-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Responsibilities:
- Managing and supporting a team of help desk technicians.
- Mentoring your team, providing training, and conducting performance evaluations.
- Monitoring team performance and developing feedback reports for management.
- Communicating with clients and providing in-person and phone support, if required.
- Troubleshooting and resolving technical issues.
- Managing escalations and ensuring any issues are resolved in a timely manner.
- Making recommendations to improve operational efficiency.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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