System Integration Manager

Title: System Integration Manager

Duration: 06 months

Location: Columbus, OH (2 days a week, either Mon/Tue or Wed/Thurs)

Job Description below:

This position will function as a highly skilled System Integration Manager that include:

• Install, configure, maintain, and troubleshoot contact center's incident event management system ZenDesk.
• Install, configure, maintain, and troubleshoot contact center infrastructure including SMS gateway, event management system, dynamic event/call routing, mobile communication app, MFA, data analytics tools, etc.
• Identification, distribution, tracking, and completion of program requirements
• Establishing design concepts, criteria, and engineering efforts for product implementation, development, integration and test
• When appropriate, leads cross-functional business units for process improvement
• Strong presentation skills
• Familiar with Microsoft Office 365, Sky for Business, Microsoft Teams.
• Adherence to all internal processes, policies, and applicable movement standards
• Work closely with other business units/organizations to implement and complete projects and tasks.
• Provide direct support in daily network and systems operations including the evaluation of system utilization, monitoring response time, and primary support for detection and correction of operational problems.
• Upgrade systems and processes as required for enhanced functionality and security issue resolution.
• Provide network data collection to support application troubleshooting
• Provide configuration recommendations and assistance to include troubleshooting and de-bugging support for implementation projects and initiatives.
• Work closely with internal and external users, and outside vendors to effectively plan, deploy, and maintain production environment.
• Write and maintain technical documentation
• Thrives in a fast past, changing environment

EXPERIENCE:

• Excellent knowledge of implementing and integration Contact Center infrastructure including SMS gateway, event management system, dynamic event/call routing, mobile communication app, MFA, data analytics tools, etc.
• Strong knowledge of configuring, implementing and managing systems
• Ability to drive results with a sense of urgency relative to the end user
• Ability to work independently as well as with a team
• Ability to break down required tasks in project deployment
• Ability to establish and maintain effective working relationships with employees, vendors, clients and public
• Must have strong oral, written, and interpersonal communication skills
• Exceptional analytical and conceptual thinking skills
• Experience working with cross-functional teams

REQUIRED SKILLS:

• 4-year college degree or equivalent technical study
• 10+ years of system/server implementation and integration experience
• 10+ years of incident event management system implementation and integration experience
• 5+ years of unified communication engineer experience
• 5+ years of project management experience
• Professional Certification in server, and/or network, is desired

Thanks
Roshan
P: 301 /- 636 /- 5162
E: roshan[at rate] systemdomaininc [dot] com

Skills : Zendesk,SMS Gateway,Microsoft Office 365,unified communication engineer,project management,server network,infrastructure