Customer Service Parts Representative

JOB QUALIFICATIONS

College degree, 2-year technical degree or equivalent experience.

Prior Customer Service experience two years preferred.

Technical and mechanical aptitude.

Successful completion of company training on products and procedures.

Excellent verbal and written communication, training, keying, computer, calculator, organization, accuracy, problem solving.

Computer knowledge to include Outlook, Excel, Word and Access.

Physical Requirements

Ability to key for 7+ hours a day.

Ability to sit for 7+ hours a day.

Other Requirements

• Ability to handle job-related stress.
• Ability to learn, understand and explain our technical products.
• Must be able to speak, read and write the English language.
• Clear Speech.
• Excellent hearing.
• Periodic land or air travel for business.
• Interact in a focused, positive, courteous, respectful and professional business-like manner.
• Regular attendance is an essential element of the job. Unplanned absences have the potential to impair the operation of the department and diminish effectiveness of the company.

NOTE: This job description is not intended to be all inclusive. It represents typical duties and criteria necessary to successfully fulfill the responsibilities of the position. Other duties may be required at the discretion of supervision or management.

This position does not require an aggressive approach to sales. Although some proactive moves are required to provide excellent service, this position is primarily reactive to the needs and wants of your customers.