Customer Care Virtual Bank (m/f/d)

Our client is helping people at all levels of income and every walk of life to take ownership of their finances because investing in the future is one of the most important things people can do for themselves and their families. Curent vacancies require fluency in Finnish, French or Dutch.

As a Virtual Banker, you will be an ambassador of our client helping to educate and tackle problems for thousands of clients. Your role will take place in a service center taking inbound calls from clients (individual investors) on a variety of topics. If you want to positively affect people s lives through the power of financial awareness, enjoy providing a superior level of service, have a real passion for continuous learning then you are what we are looking for.

What skills should you ideally have: Our client wants you to bring your personality into your calls and invest in your development to help achieve client satisfaction. Their goal is that through providing world class service, you are able to earn the trust and loyalty of their clients. Some of the unique aspects of this role consists in the support you receive to achieve this, including calls differing in scope and a focus on providing you with a tailored feedback and coaching.

Throughout these conversations you will:

Educate clients: Engage clients in discussions involving education and navigation on accounts. Once licensed, participate in more in-depth conversations involving market conditions, trends and providing investment education. Be an advocate for clients: Care enough to ask the difficult questions knowing that just one question, the right question, can change a client s future. Use investigative skills: Resolve client issues by using technology and business authorities within our client to identify efficient and effective methods to meet client goals. Be consultative: Once licensed, recommend appropriate solutions to clients which align to their goals. Build strong relationships: Work in a team based environment with a diverse group of associates focused on meeting the needs of the company and clients.

Wir freuen uns Sie kennenzulernen!