Software Support Engineers
Software Support Engineers
Posted on :
15-12-2022
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Job Description
Exciting new opportunities exist in our team responsible for the Development and Maintenance of middleware software that is used as the basis of many products in our customers portfolio.
By joining the team, you have a chance to work with cutting-edge technologies in video delivery network. You will be a member of global support team, work with many different customers and partners around the world in contributing to the satisfaction of the customers.
Your responsibilities include but not limited to the following:
By joining the team, you have a chance to work with cutting-edge technologies in video delivery network. You will be a member of global support team, work with many different customers and partners around the world in contributing to the satisfaction of the customers.
Your responsibilities include but not limited to the following:
- Enjoy customer interaction and is challenged by trouble shooting in a complex environment
- Day-to-day service and support end customers and partners globally
- Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis
- Close cooperation with R&D and Solution Architects to find solutions and solve customer issues
- Participate in on-call 24/7 rota for customers Emergency cases
- Outgoing personality with a customer focus and right attitude to serve the customer.
- Actively contribute to our Customer satisfaction
At DEK Technologies Vietnam, you will live with Agile & Lean principles where employees are empowered at all levels to collaborate cross-functionally, to take pride in collective ownership, to improve yourself by continuously learning, practicing & sharing with others.
Requirements
Must have:
- IT Background
- At least 2 years relevant work experience
- Good at English skills
- Good analytic and problem-solving capabilities
- Familiar with Linux environment
- Must be able to read and understand C/C++ Programming Language.
Benefits
At DEK Technologies you will find yourself in an exciting career with:
- Attractive compensation and benefits
- Opportunities for short and long-term training/work overseas
- An excellent working environment in developing tomorrow s features
- Open and honest culture where people are valued, treated fairly, trusted and empowered
- Training and career development opportunities
- 40 flexible working hours per week from Monday to Friday
- English classes 3 hours a week with qualified foreign teachers
- Extra 24/7 Health and Accident Insurance
- Annual health check-up
- Annual company trip & annual family day
- Activities such as; sport & music clubs, yoga & piano classes
About Us
DEK Technologies is a professional organization that places high value on people and the individual competence that they contribute. People enjoy working at DEK. They enjoy the team camaraderie, flexibility, opportunities for travel, and feeling part of the company s success.Come and be a proud, integral part of helping our international customers develop the latest products that are sold globally and used by millions of people around the world.With offices situated in Melbourne Australia, Stockholm Sweden, Rome Italy, and Ho Chi Minh City Vietnam, you too can be a key part of our success.
Must have: IT Background At least 2 years relevant work experience Good at English skills Good analytic and problem-solving capabilities Familiar with Linux environment Must be able to read and understand C/C++ Programming Language.
Employment Type
Full Time
Key Skills
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