Customer Service - Work From Home

We re looking for a highly skilled customer service representative to join our team, managing inbound phone calls with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice of our client, he or she will be integral to reinforcing our reputation for exceptional customer service.

Responsibilities:

Handle customer inquiries and complaints

Provide information about the products and services

Resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields (helpful but not mandatory)

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Requirements

Equipment Needed:

Computer or laptop

Hardwired Internet connection

Noise cancelling headset

Must pass a background check

MUST LIVE WITHIN THE UNITED STATES

Benefits

Medical

Dental

Vision