Internal Account Support Manager

Careersolve are proud to be working with working with a well-established manufacturing company who are based in Bishop Auckland who are part of a global organisation. They are currently looking for an Internal Account Support Manager to join them on a permanent basis.

Hours - Mon-Thu 08:30 17:00 and Fri finish at 16:30 with 1 day per week working from home

Our client offers:

A generous salary

Death In Service - Salary sacrifice pension scheme x6 annual salary

Death in Service Non salary sacrifice pension x 1 annual salary

Free Car Parking

25 days plus Bank Holidays per annum (Holiday year Jan-Dec)

Holiday sacrifice pay scheme*subject to T&C

Enhanced Pension

Group Income Protection & Confidential Employee Assistance Programme

Occupational Health

The main focus of the role of the Internal Account Support Manager are to assist the National Account Manager in delivery of sales targets. Analysis and report to the Account Managers on customers sales, ordering and promotion plans, creating monthly overviews and suggestions to increase future business. Provide feedback and reporting on sales out v forecast to support business process and product availability, checking customer stock levels, and highlighting to the customer missed purchase opportunities to add further value to the customer requirements.

The Principal Elements of the Internal Account Support Manager are:

• Execute customer wishes in a timely manner to ensure best performance.
  
• Oversee and monitor the implementation of client orders to ensure that all key timescales are met.
  
• Assist the National Account manager with regular market overviews where required.
  
• Support of the National Account Manager in providing relevant sales presentations.
  
• Internal ownership with all relevant colleagues to organise the implementation of customer requirements related to New Product Development, Order Progressing, Order book management, promotions and Marketing support where required.
  
• Customer Sales analysis and reporting including Sales v Forecast Accuracy Analysis, Promotion success Analysis and On Time Delivery Monitoring
  
• Ownership of customer specific sample requests.
  
• Ensure that Gold Standard Content is live with the customer for all new product launches, working with Marketing to make sure this is implemented in line with the products launch to market. Update the customer with any further amendments as required.
  
• Mapping the display network in the customer to identify opportunity for improved share of space
  
• Conduct product training sessions as required to customers on new products.
  
• Attend client meetings where required.
  

Skills and experience required of the Internal Account Support Manager are:

Essential

• Experience of maintaining and monitoring a client portfolio
  

Highly Experienced in Microsoft Office in particular Excel

Some Account Management or Supplier Management Experience

Presentation Skills as expected to present data to internal and external customers

Be confident and self-motivated

Be willing to learn, grow and develop within the role