Operations Manager

This is a remote position.

• Oversee daily duties of Philippines team
  
• Develop training for new hires and existing employees
  
• Ensure successful transitions to new systems
  
• Assist with new hire onboarding, coordinating with the US team
  
• Own managerial tasks such as team engagement, employee relations, and professional development
  
• Assist with execution of full cycle recruiting between the US and Philippines teams
  
• Lead, under supervision of US team, collaboration on new strategies and/or process improvements to better the team s performance
  
• Create and maintain documentation of processes
  
• Collaborate closely with all teams to report on metrics
  
• Work collaboratively with stakeholders of all levels
  
• Ensure that team metrics are up to standards and make improvements where needed
  
• Foster a culture that aligns with OpenLoop s mission and values
  
• Communicate efficiently with vendors and clients when appropriate
  
• Other duties as assigned
  

Requirements

• Fluency in written and spoken English required
  
• At least 3 years of experience in operations management required
  
• Excellent time management skills and ability to multitask and prioritize work
  
• Knowledge of office management responsibilities, systems, and procedures
  
• Attention to detail and problem-solving skills
  
• Strong organizational and planning skills
  
• Ability to learn new systems easily
  
• Healthcare/tech start-up experience preferred
  
• Must have Fiber Optic internet with at least 25 Mbps bandwidth
  
• Must have a backup desktop or laptop with the latest OS
  
• Must be able to work from 10PM-7AM
  
• Must be amenable to working in-office 4x a week
  

Benefits