Employer Engagement Assistant
Posted on :
25-11-2022
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Jobs by Experience
1-3 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
25-11-2022
Job Description
This is an exciting opportunity to join a successful Training Provider with a proven track record in the Training and Development sector.
Applicants should have excellent communication and organisational skills, a professional telephone manner and the ability to build positive relationships with new and existing employers on a telesales basis. A proven track record in sales/telesales (minimum of 1 years experience) is essential.
The role will involve:
- providing outstanding levels of initial information and advice regarding our services, training programmes and funding, including Apprenticeships, Traineeships and other work-based training opportunities.
- securing appointments for our external Employer Engagement Team to further discuss our programmes/services.
The above position will be filled by an individual who is professional, motivated, committed to the development of people and will fit into our first-class team.
KEY DUTIES/RESPONSIBILITIES
Provide outstanding levels of initial information and advice regarding our services, training programmes and funding.
Undertake daily outbound sales calls and book appointments for the external Employer Engagement Team to further discuss our programmes/services.
Ensure the accurate use of our bespoke Customer Relationship Management systems to record/manage/track employer communications and engagement activities (including details of all appointments/correspondence/cold calling activities).
Manage incoming calls and act as a first point of contact for employer queries, providing advice and solutions.
Work closely with/support the external Employer Engagement Team and ASET (Apprenticeship Service Engagement Team) with starts processing/administration.
Maintain long term positive relationships with existing employers and identify/develop relationships with new customers.
Bring forward continuous improvements and innovative ideas regarding enhancements to the employer engagement process.
Where appropriate, signpost employers to alternative/additional support/training outside our remit/portfolio.
Support the Recruitment Team with the booking of employer interviews for applicants and raising applicant vacancies.
Work closely with the Recruitment and Study Programme Teams to support the recruitment of potential Study Programme learners and to maximise work experience/placement opportunities.
Requirements
ESSENTIAL/ DESIRABLE (E/D)
QUALIFICATIONS
4 GCSEs or equivalent including English at Grade 4/C or above.
Educated to Level 3 or above. E
KNOWLEDGE
Knowledge of the education sector. D
EXPERIENCE
Minimum of 1 years experience in a sales or customer focussed role. E
SKILLS AND ABILITIES
Ability to build strong relationships with employers. E
Excellent attention to detail.
Ability to build positive relationships/work effectively with internal personnel. E
Excellent IT skills. E
Ability to multi-task, prioritise and work to competing deadlines. E
Excellent verbal, communication and interpersonal skills. E
Excellent organisational and time management skills. E
CHARACTERISTICS
Positive/enthusiastic attitude. Team player. E
Professional and highly organised. Adaptable and enjoy working in an ever- changing, fast-paced
environment. E
Display initiative and be solution focussed. Committed to continuous improvement.
REQUIREMENTS
Commitment to Equality and Diversity. Good sickness and attendance record.*
Benefits
Company Car
Fully expensed other than private mileage.
Opportunity to insure a partner to enable them to drive the vehicle (taxable
benefit).
Healthcare
Opportunity to join the AXA healthcare plan as an individual, or with a partner, or as a family, paid for by NLTG (taxable benefit).
Salary Sacrifice Scheme
Increases take home pay and pension contributions.
Enhanced Company Pension Scheme
You pay 3% or 5% of your salary and we will contribute 5% or 8% dependent on length of service.
Enhanced Sick Pay
As detailed in our Employee Handbook or Statement of Main Terms.
Enhanced Holiday Package
Generous annual allocation of 22 days per year, increasing to 27 days after one years service, plus an additional 8 days allocated to bank holidays. For the last 4 years, we have also awarded an additional 2 days holiday.
Option to purchase up to 10 additional days holiday per holiday year.
Employee Assistance Programme (EAP)
Personal support, advice, short-term counselling and referral services for you and your immediate family.
Long Service Awards
Awarded for 5, 10, 15, 20, 25, 30, 35+ years service
2pm Friday Finish
We will close at 2pm every Friday to enable staff to start their weekend earlier and plan family events etc. In addition, (dependent on diaries and activities) staff will be able to attend work in casual clothes each Friday
Volunteering Opportunities
Up to 2 days paid leave during 2021-22 to volunteer at a charity of your choice.
Extensive Training and Development Opportunities
Training required for your current and potential future our roles.
Team Building
Regular company and individual team activities/events.
Sales, Customer Service
Employment Type
Full Time
Key Skills
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