Pharmaceutical Customer Service Agent (German Speaker)

You are interested in the medical sector? Nowadays, Medical care is more important than ever so the industry is growing and will pobably develop the one of the future's most important sectors. Come and join our clients customer service team in Lisbon to contribute to the health care sector and it's situation world wide.

Tasks

Your responsibilities and impact as a Pharmaceutical Customer Service Agent will be:

Supporting clients activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by;

• Answering incoming queries from customers and give information via email and phone (B2C)
• Being sensitive, patient and understanding with customer's needs and doubts
• Ensuring high level of customer satisfaction
• Providing ad-hoc support
• Being a team player and participate in the success of the team and project

Requirements

Skills, qualifications and interests you need to succeed in this role:

• A native level of German and at least a B2 level of English
• Knowledge of the value and impact that a good customer experience can create
• Being an attentive listener, comfortable and skilful at communicating with people
• Having a drive for excellence and professionalism
• Being a real team player and committed to your work
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid Portuguese work permit (required).

Benefits

What s in it for you?

Type of Contract: A fixed-term contract that is renewable every year. Working Hours: Full time, Mon-Fri, 9 AM 6 PMTraining: Have a kick-start your career with the intensive training that the company offers to their new employees (about 1 week).Salary Conditions(*): You have 2 options: Including free accommodation (shared flat, all bills included): 950 gross/month Excluding accommodation: 1300 gross/month (*)Compensation during training period if successful (5 days): 50% of your hourly wages (lower taxes).

Relocation Package for International Candidates:

• Reimbursement of your initial flight expenses after 9 months
• Airport pick-up
• Yearly two-way flight ticket back to your home country (within the EU)
• Help in paperwork, opening bank account, etc. upon your arrival.

Extra Perks:

• Private health insurance after 6 months of contract which is extra to the standard insurance
• Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
• Portuguese public holidays and 22 days of paid holidays.

Your Future Company:

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. You will be an added value to their international team including talents from more than 80 nationalities all over the world. Career Growth Opportunities: Various career development chances in different paths.

Is this project not the best fit for you? Feel free to check our other opportunities in Customer Service in Lisbon or send us your CV to be considered for other projects or future opportunities.