Director of Software Implementation - Partial Remote

Director of Software Implementation

Position Summary

This is a Program Manager level position requiring both technical and business skills to oversee complex enterprise software implementation projects.

Responsibilities:

• End-to-end management of successful SaaS software implementation / integration projects, including administration of contractual deliverables and timelines.
  
• Ability to perform project control activities, including but not limited to, creating, and maintaining detailed project plans, weekly status reports, financial health reports, meeting minutes, and coordinating staffing activities using shared resource pool.
  
• Establish and manage customer expectations, changes, or gaps in delivery.
  
• Ensure the timely and budgeted completion of projects.
  
• Communicate to team regarding project plan development, status, and change.
  
• Planning, decision making, and resourcing of project with client and internal team to understand expectations and goals for each team.
  
• Manage internal reporting and analysis for financial profitability across multiple and /or complex projects.
  
• Manage multiple complex projects simultaneously.
  

Qualifications

• 5+ years of large scale, enterprise project/program management experience preferably ECM Software working with external customers.REQUIRED
  
• Experience must include P&L, growth strategies, issue/risk mitigation, metrics, client/customer relationships, and day-to-day operations.
  
• Must have at least 2 years of Program Management in the enterprise software space including the hiring and mentoring or Project Managers and other implementation staff.
  
• Certified Project Management Professional.
  
• Expert level experience in Agile/Scrum.
  
• Experience working with C-level executives to position and advise on capabilities, deliverables, and resourcing within the client s organization.
  
• A long history in the coordination and providing leadership across different teams (account teams, project delivery teams, delivery support teams, sales and practice management, and administrative teams that support deal reviews, project financials, staffing and legal).
  
• A successful candidate will bring a unique combination of entrepreneurship and management that can clarify strategies, define execution plans, and lead teams of talented individuals who plan and implement the services that execute the client s strategies.
  
• Manage customer interactions with diplomacy and professionalism.
  
• Experience in leading and coaching a team through project completion stages.
  
• Proven success managing multiple, complex, simultaneous projects, including managing scope, time, cost, and quality of delivery.
  
• Proven financial management skills for time & materials and/or fixed price projects, including billing.
  
• Knowledge of software development process and life cycle.
  
• Strong verbal and written communication skills.
  
• Strong organizational and multitasking skills.
  
• Works well as a team member or individually.
  
• Experience with business applications and Microsoft Office Suite (including MS Project).