Provides the first line of support for users either calling in or emailing.
Takes calls and emails from end-users that need assistance throughout the day to troubleshoot help desk ticket issues, this includes working with on-site and remote users
Investigates user problems and identifies their source; determines possible solutions; test and implements solutions
Troubleshoots application to identify and correct malfunctions and other operational difficulties
Research and analysis of trends inteam member
Helpdesk tickets submitted
Assists with network and PC preventive maintenance logging efforts and company antivirus to ensure data integrity
Coordinates daily requests such as adding/deleting users, maintaining email groups, and other miscellaneous IT requests
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