Office Associate

CertaPro Painters is a national painting franchise known for consistently delivering extraordinary experiences to residential and commercial customers since 1992. CertaPro Painters of Glen Ellyn/Wheaton, IL has established itself as a premier franchise not only within the Chicagoland region but also within the national franchise system. CertaPro Painters of Glen Ellyn/Wheaton, IL has distinguished itself with committed and continuous drive, energy, self-improvement, attention to detail, customer service orientation, self-discipline, calculated growth orientation, and the ability to grow our team with like-minded, best-of-breed employees and colleagues.

CertaPro Painters of Glen Ellyn/Wheaton, IL is looking for an organized and forward-thinking Office Assistant to champion all customer experience and administrative duties for our office. The Office Assistant will be responsible for proactively placing and receiving all inbound and outbound customer service-related calls/email, coordinating project completion, providing an Extraordinary Customer Experience, and seamlessly completing the ongoing administrative tasks of the office. Our ideal candidate is a proven multi-tasker with a customer service mindset, exemplary verbal and written communication skills, eye for detail, and excellent priority management skills.

Benefits:

• Strong starting salary with room for growth ($20 to $22 per hour)
• Paid time off
• 401k with employer match
• Opportunities for career advancement

Responsibilities:

• Start-to-finish management of customer experience
• Inbound and outbound customer service calls/email
• Scheduling of appointments
• Scheduling of painting projects
• Scheduling of office sponsored events
• Coordination of project related deliverables such as porta-johns, lifts, paints, dumpsters, etc.
• Processing payments from clients; follow up on unpaid client invoices
• Processing payments to vendors
• Job costing of completed projects
• Ensuring that painters are providing updates on their projects in a timely manner, escalating any issues to the appropriate person in the company if needed
• Assistance with painting crew recruitment
• Keeping the office in an organized and clean manner
• Maintenance of painting equipment and other supplies
• Making of promotional calls
• Maintenance of regulatory compliance paperwork (OSHA, EPA)
• Marketing assistance as requested

Required Skills/Qualifications:

• Excellent written and verbal communication skills
• Experienced with Excel, Word
• Organized and detail oriented
• Customer service mindset
• Active listener
• Multi-tasker
• Priority management
• Problem solving
• Conflict resolution
• Ability to navigate software-based platforms
• Team orientation
• Experience with social media outlets a plus
• Spanish fluency is a plus
• High school diploma required
• College degree is a plus