(ICT Network Provider) Back Office Manager - TXN and OSS
Posted on :
09-12-2022
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Jobs by Experience
5+ years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
09-12-2022
Job Description
You will!:
- Act as the issue point for Incidents & Activities demanding a level of technical expertise as a 24/7 capability hosted MS Operations.
- Actively-Monitoring of ITSM Ticket queues & distribute them efficiently to maintain the MTTR.
- On-Call Availability during out of business hours.
- Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on transport and OSS domain (IPRAN, IPCORE and OSS devices)
- Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
- Guide to Define & Drive Automation to improve Efficiency.
- Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L1 / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of sophisticated cases.
- Identify root cause of P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
- Support other functions to explains the Incident to customer for RCA Closure.
- 2nd Level of support of any Alarm/Event/KPI related issues.
- Sound Knowledge on KPI/SLA and working closely with Performance & Problem management Function customer expectations.
- Close Collaboration with Field-Team, NOC and DPO team
- Ensure timely restoration of Services to maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
- End to End Network Understanding.
- 3PP or Customer (Internal and External) Governance Handling with excellent technical & soft skill-sets.
- Drive Proficiency Improvement of the Team.
- Leadership skills to handle technical and non-technical discussion with team
- Management of customer domain head
Requirements
Requirements:
- Bachelors Degree
- 3+ experience years in handling Back Office Management
- Able to communicate in English
Benefits
At This Company, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build never seen before solutions to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
You will bring Behavioral Competences: Creating & Innovating Entrepreneurial & Commercial thinking Persuading & Influencing Applying Expertise & technology Analyzing Delivering Results & Meeting Customer expectations Soft Skills: Presentation & Communication skills Teamwork & collaboration skills Market insight Financial Understanding Consultative Selling Skills Negotiation Skills Leadership Skills Education Qualification & Years of Experience Education: BE/B Tech or equivalent Min years of experience: 6 to 12+ Years Skill Experience Experience on working in 4G & 5G Packet Core is must. Following applications/functions are considered to be part of Packet Core Packet Core Control node- MME/AMF/SMF/PCC Packet Gateway- EPG/SGW/PGW/PCG Policy Control Nodes- SAPC/CCPC/PCRF An exceptional troubleshooting skill is required to solve the customer issues without raising to the next level for competence units Should able do tracing and complex logs analysis for Packet Core Nodes (4G & 5G) Exposure to any of the following Cloud Core applications/environment is desired: Sub. Management, Data Management, Resource Function-CCSM/CCDM/CCRC, OpenStack (CEE), Kubernetes (CCD), IP Routing, IMS Strong technical acumen should be exhibited when dealing with complex customer issues. Should have worked in a Support function earlier Past experience with Ericsson will be preferred Good knowledge of 3GPP in 5G Packet Core
Employment Type
Full Time
Key Skills
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