Role: Application Support Engineer

Location: 100% Remote

Duration: 6 Plus Months (Likely to be extended)

Client: Microcode/Link Logistics

Responsibilities

Provide application and product support to internal teams.

Provide reports to and interact with product engineering and issues that have been identified.

Take appropriate steps to bring any open support cases to resolution in a timely manner.

Own support cases to their complete resolution.

Create internal and external knowledge base articles based on product information provided by engineering or based on questions asked by users.

Maintain the information available on the customer support portal, ensuring documentation, software, and knowledge base articles are up to date.

Desired Qualifications

BS in Computer Science, or a related STEM field, MS preferred.

At least 2 years of experience with software development in Python

Experience with Agile methodologies (Scrum/Kanban)

Experience with requirements elicitation, writing epics and user stories with acceptance criteria

Ability to work closely with Product Owners and translate functional requirements into user stories

Ability to succeed in fast paced environment with changing requirements and priorities.

Working knowledge of JIRA and Confluence or experience with similar tools

Strong communication skills (written and verbal), strong documentation skills, and a strong ability to communicate technical concepts.

Self-motivated and ability to manage multiple projects simultaneously.

Strong sense of collaboration, ownership, urgency, and client commitment.

Preferred Qualifications

Passion for the ESG & Sustainability space

Prior experience in an analytical role involving data extraction, analysis, and visualization

Experience with the Workiva platform and process automation using wData

Knowledge of the ESG reporting frameworks, such as SASB, GRI, Bloomberg ESG, CDP, and TCFD

Experience in data analytics and BI tools including but not limited to Power BI and Google Looker

Experience in ETL tools like Alteryx, Informatica, and Azure Databricks

Skills : application support