Customer Service
Customer Service
Posted on :
07-12-2022
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
07-12-2022
Job Description
This is a remote position.
Maybe you re a prior service military member or family member looking for a rewarding job that values your experience and maximizes your hard-earned skills. Your familiarity with service means you re a certain kind of person: responsible, reliable and trainable. And because you understand what a life of service means, guiding those that seek to make a similar commitment is a passion.
Or perhaps you re an experienced customer service specialist who s looking for an inbound/outbound call center role at an elite agency that treats you like a professional. You re done with workforce management. You re looking for a stable, consistent part-time assignment you can plan your life around.
Look no further. We re People Service Pros, and the work you ll perform in our call center will make a huge difference for those beginning their military journey.
What You ll Do
- Field inbound calls from individuals interested in enlistment or commissioning opportunities with the military.
- Provide callers with needed contact information for various military questions (VA, family support, readiness, etc.)
- Use outbound calling and online chats to convert general inquiries into qualified leads, and keep in touch with potential enlistees to further the recruitment process.
- Conduct outbound calls to search for qualified individuals to generate interest in serving in the military.
- Provide exceptional, engaged customer service guided by established scripts, standard operating procedures (SOPs) and user guides.
Requirements
What We re Looking For
- Demonstrated sales, call center/customer service/recruiting experience
- Prior service in the military or military recruiting experience is highly desired, as is direct or relational familiarity with military life and culture
- Experience or the ability to gain functioning knowledge of CRM and other systems used to process applications
- Familiarity with the recruitment field s concepts, practices and procedures is a plus
- Honorable military experience is a plus
- High school diploma or equivalent at minimum required
- PLEASE NOTE: As required by government contract, this position requires and is contingent upon:
- Receiving and maintaining a favorable U.S. Government security clearance
- U.S. citizenship
Benefits
What You'll Get
- Work from home environment
- Health Insurance
- Competitive salary
- 401k plan with company match
What We re Looking For Demonstrated sales, call center/customer service/recruiting experience Prior service in the military or military recruiting experience is highly desired, as is direct or relational familiarity with military life and culture Experience or the ability to gain functioning knowledge of CRM and other systems used to process applications Familiarity with the recruitment field s concepts, practices and procedures is a plus Honorable military experience is a plus High school diploma or equivalent at minimum required PLEASE NOTE: As required by government contract, this position requires and is contingent upon: Receiving and maintaining a favorable U.S. Government security clearance U.S. citizenship
Employment Type
Full Time
Key Skills
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