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Title: Technology Analyst
o Experience in multiple medium to large complex projects
o Experience in working with product development team.
o Experienced with providing clear goals, responsibilities, and providing measurable performance and feedback.
o Experience in technical projects, including conflict resolution, issue escalations, status reporting and resource management.
o Experience working on multiple simultaneous IT programs/projects throughout the entire life cycle from idea, design, development, testing, deployment and support.
o Experienced with agile methodologies.
o Proven track record in delivery of on-time, on-budget projects with a high degree of user satisfaction and quality.
o Perform user research, customer research, user interviews, quantitative and qualitative analysis, feedback gathering
o Conduct surveys, and workshops to gather feedback
o Identify user pain points, identify automation opportunities, optimize process to save time and cost
o Test business processes and recommend improvements
Requirements analysis and documentation:
o Collaborate with project/program manager on roadmap planning and prioritization
o Convert user research and roadmap features into smaller user stories
o Analytical capabilities and the ability to breakdown complex ideas into manageable pieces.
o Document business requirements, functional and non-functional requirements, acceptance criterias
o Write clear and well-structured business requirements/documents
o Prepare wireframes and design mock-ups
o Maintain prioritized backlog, define epics, write user stories, translate business needs to actionable requirements, and define acceptance criteria, test cases.
o Communicate and validate requirements with relevant stakeholders
o Work with technical team to explain requirements and determine the level of efforts
Technical Skills
o Ability to convert business requirements into a technical design and implementation plan.
o Experience in web-based applications with the principles of full life cycle systems design, development, and deployment.
o Ability to lead the discussions with technical and non-technical staff.
o Technical writing experience.
Test
o Develop test plans, test cases and test scripts for both fail and pass scenarios
o Test the app to ensure developed solutions meet business needs and requirements.
Release
o Work with the project/program manager for release plan
o Prepare for the app for release, document user guide, release notes
Documentation
o Create and maintain user guides/manuals, demo videos, and other project artifacts.
Collaboration and Communication
o Collaborate with program/project manager on roadmap planning and prioritization
o Experienced at establishing and maintaining effective working relationships with various stakeholders like - business, engineering, project manager, managers, architect, developer, data, legal, UI/UX, and other teams to deliver cutting-edge technologies.
o Effectively communicating your insights and plans to cross-functional team members and management.
o Proven track record of managing complex relationships among customers and stakeholders on projects which has significant executive oversight.
o Excellent written, verbal communication and presentation skills, with both technical and non-technical audiences, including creating and presenting executive summaries to steering committees, other executive level leadership and technical committees.
Others
o Experienced with MS Office applications including Word, Excel, PowerPoint, Forms, and Visio.
o Experience in Jira, Azure DevOps, ServiceNow
Additional Skills/Qualifications Desired:
Knowledge with Chatbot, Live chat, Translator apps
Knowledge in Googles Speech recognition, Machine Translation, DialogFlow, Text-to-Speech, AI/ML
Subject domain knowledge/experience/expertise in Court processes
Conceptual understanding of Microsoft Azure, Google Cloud Platforms
Recent experience within the Judicial Branch (Trial Courts or Judicial Council) with projects of a similar type.
Full Time