PC LAN Tech 1

Education:

High School Diploma or GED

Experience:

Three (3) years of related experience in computer/network maintenance, desktop support, troubleshooting desktop Windows 10 environment, or applications support

OR

Combined education and experience qualifications: A combination of post-secondary education and work-related experience in computer/network maintenance, desktop support, applications support, or related, similar support may substitute for the minimum qualifications on a year for year basis.

Other Requirements:

Must possess or can obtain by time of hire, a valid Arizona drivers license.

Our Preferred Candidate has:

Associate s degree in Computer Science, Information Technology, or a technology related field

Training and certification in Microsoft Windows 10 environment

A+ and Network+ certification, HP certification, Dell certification, and Lenovo certification

Knowledge, skills, and abilities:

Knowledge of:

Microsoft Windows 10, desktop remote control tools, help desk ticketing systems, and networking protocols.

Personal computing hardware and software, local area networks and peripherals essentials.

Laptop and Desktop image creation using various tools.

Skill in:

Communicating effectively, both verbally and written, to technical and non-technical customers at all levels of the organization.

Providing excellent customer service in a fast-paced, demanding environment with attention to detail and a persistence to solve problems in a timely and professional manner.

Ability to:

Configure, troubleshoot, and fix basic technical problems.

Think analytically and solve problems.

Quickly learn new software applications.

Provide coverage and address service requests to any departmental supported facility within Maricopa County.

Work independently, while effectively managing time within a large and dynamic technical environment in the performance of daily activities.

Address a wide range of tasks as directed.

ESSENTIAL JOB TASKS(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned. List in order of importance)

Troubleshoots and resolves PC and peripheral device hardware and software related problems with minimal supervision.

Identifies and distinguishes common types of LAN and Internet connectivity problems and resolves them with little or no supervision.

Applies standard diagnostic and troubleshooting principles, theories, concepts and techniques in resolving user issues and technical problems.

Updates notes in a help desk ticketing system from beginning to end to document steps taken to resolve customer issues.

Documents issues and resolutions for team members.

Provides and maintains a high level of customer service and communication while maintaining a patient, respectful, courteous and professional demeanor.

Proactively seeks ways to help customers, assist team members, resolve problems and improve services delivered to customers.