People Operations Specialist

Job Summary:

The People Operations Specialist will perform administrative tasks and services to support effective and efficient operations of the organization s People Operations department and database administration of both the Applicant Tracking System (ATS) and HR Management System (HRMS).

Essential Function:

• Maintains accurate and up-to-date human resource files, records, and documentation.
  
• Answers frequently asked questions from applicants and employees relative to standard policies and hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management.
  
• Maintains the integrity and confidentiality of human resource files and records in HRMS
  
• Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
  
• Provides clerical/data entry support to the People Operations and Professional Services department.
  
• Oversees and maintains optimal function of the HRIS and ATS, which may include installation, customization, development, maintenance, and upgrade to applications, systems, and modules.
  
• Manages permissions, access, personalization, and similar system operations and settings for HRIS and ATS users.
  
• Provides technical support, troubleshooting, and guidance to HRIS and ATS users.
  
• Serves as lead representative and liaison between People Operations, information services, external vendors, and other stakeholders for HRIS and ATS design and implementation projects.
  
• Handles all set-up for employee onboarding in HRMS.
  
• Conducts or assists with new hire orientation.
  
• Assists with employee relations activities including, but not limited to, employee satisfaction survey s (NPS), periodic retention interviews, exit interviews and people operations troubleshooting.
  
• Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations.
  
• Performs other duties as assigned.
  

Requirements

• Excellent verbal and written communication skills.
  
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
  
• Strong analytical and problem-solving skills.
  
• Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.
  
• Excellent organizational skills and attention to detail.
  
• Proficient with Microsoft Office Suite or related software.
  
• Proficient with applicant tracking system, human resource information system (HRIS), and similar computer applications. Must be a power-user or Administrator of one or both of these types of systems.
  
• Bachelors degree (or equivalent) in related field required.
  
• Prior HR or People Operations experience required.
  

Highly valued but not required qualifications:

Preferred bi-lingual language in Spanish & English

Benefits

• Medical
  
• Dental
  
• Vision
  
• Life
  
• AD&D
  
• Short/Long term disability
  
• 401K w/Employer match