Admissions Coordinator (Remote)
Posted on :
06-12-2022
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Jobs by Experience
1-3 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
06-12-2022
Job Description
This is a remote position.
Our client is a startup with a big vision and your role will be essential to our success.
You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids they are able to treat.
Work Schedule is Mountain Time: M-TH 10:00 AM - 7:00 PM, Saturday 9:00 AM - 2:00 PM
You'll work hand-in-hand with the team to facilitate admission for hundreds of at-risk youth.
This position is highly interactive and serves as a critical part of aiding their patients, as you will be their first introduction to the company.
Key Responsibilities:
- Responds to all incoming inquiries from prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
- Builds trust and rapport while gathering detailed demographic information, presenting problem, and treatment history
- Identify prospective client s needs and present our company s individualized plan and the complimentary services
- Deliver an outstanding level of connection that reflects favorably on our program and leaves a positive lasting impression on potential clients
- Articulates program details, answers questions accordingly, resolves concerns of clients and parents in a timely manner, and involves the appropriate parties if necessary
- Identify and connect with our licensed clinicians when crisis intervention/safety assessment or HLOC is needed during the intake process
- Ensure that all prospective clients, families, and referral sources are followed up with and advanced through the admission process in a timely fashion
- Maintain relevant and accurate records for each client including treatment consents, insurance information, and detailed communication summaries
- Liaise with teammates and lateral departments to ensure effective and efficient collaboration enabling prospective clients to begin in our company s program
Requirements
- Bachelor's degree in health sciences, business administration, communications or relevant field
- Minimum of 2 years experience working in admissions and/or patient acquisition in the mental health setting
- 1-2 years of Salesforce experience required
- 1-2 years of experience using contact center technology
- Experience working with young adults and adolescents
- Familiarity with outpatient mental health settings and services
- Strong ability to multitask and work in a fast-paced environment
- Demonstrates a high level of emotional intelligence
- Knowledge of HIPAA policies and procedures
- Proficient with Microsoft Office and Google Suite
Bachelor's degree in health sciences, business administration, communications or relevant field Minimum of 2 years experience working in admissions and/or patient acquisition in the mental health setting 1-2 years of Salesforce experience required 1-2 years of experience using contact center technology Experience working with young adults and adolescents Familiarity with outpatient mental health settings and services Strong ability to multitask and work in a fast-paced environment Demonstrates a high level of emotional intelligence Knowledge of HIPAA policies and procedures Proficient with Microsoft Office and Google Suite
Employment Type
Full Time
Key Skills
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