Account Manager

Client facing responsibility:

• Ability to handle 15-20 Salesforce marketing cloud clients concurrently with service attitude to deliver 5/5 customer satisfaction along with meeting deadlines
• Generate sales & opportunity among allocated key client accounts, including upselling and cross-selling for marketing automation products and features
• Develops and maintains long-term relationships with accounts
• Forecasts and tracks client account with digital metrics, performance and guidance on Email / SMS & Digital campaigns

Client & tech team co-ordination accountability:

• Be the bridge between Client and Tech team . The account manager will bear accountability for all deliverables demanded from Client and tech team ends
• Operates as the point of contact for assigned customers in the marketing automation team
• Makes sure clients receive requested products and services in a timely fashion
• Communicates client needs and demands to tech team in clear unambiguous way
• Manage projects within client relationships, with project status tracking, opportunity, billing and campaign performance tracking
• Coordinate and accomplish technical and strategy requirements / goals with tech team members working on the same account to ensure consistent and efficient service

Payments & Collections accountability:

• Keep records of client transactions, invoicing and billing co-ordination with finance
• Timely collections for key clients is responsibility of the account manager
• Must be aware of government taxes and different types of payment systems across different clients

Desired Skills and Experience

• Must have 3-6 years of experience in digital (web /social/telecom/IT/ ERP/ CRM) Client Servicing, brand communication, marketing performance and account management
• At least 2 years of digital / mobile agency experience
• Should have worked with large well-known organizations.
• Worked in digital / mobile agency is a must
• Preferably worked on data driven campaigns
• Experience in Email / SMS / Mobile Push campaigns is a must