Medical Director

• Work with DVMs to build an understanding and an appreciation of how behaviors impact revenue. Provide feedback to DVM s on weekly/monthly production performance and coach for improvement.
  
• Ensure that DVM schedules reflect the needs of the Hospital and assist in other [company] Hospital DVM staffing as needed.
  
• Work with the Support Center on DVM contract and compensation issues.
  
• Provide stability and leadership within the Hospital.
  
• Work with the Hospital Manager on weekly priorities and expectations.
  
• Participate in weekly operational conference calls.
  
• Work with the Hospital Manager on Medical Staff Scheduling.
  
• Utilize a one-on-one process for ongoing direct communication with DVM and Technician Staff.
  

• Resolve client issues where appropriate (when attending DVM or Hospital Manager have not been effective).
  
• Receive and evaluate new product info.
  
• Evaluate and monitor protocols for daily running/flow of hospital from intake to discharge.
  
• Monitor cases in hospital and attend daily rounds, when possible, to be sure highest standards are being upheld.
  
• Recommend fees for new products and services.
  
• Meet regularly with the Hospital Manager to review controllable costs:
  
• DVM and Support Payroll
  
• Inventory
  
• Other Medical related etc.
  
• Participate in assistant/technician reviews.
  
• Maintain availability to answer questions with regards to all aspects of hospital
  
• Participate in practice management updates and training at all levels.
  

• Comprehensive patient work ups
  
• Obtain complete history in conjunction with technician
  
• Perform thorough physical exams including temp, pulse, respiration, body condition score for each patient
  
• Make notes on master health form with any problems and diagnosis
  
• Recommend all appropriate comprehensive diagnostic screening
  
• Correctly interpret diagnostic results
  
• Client communication and education
  
• Communicate medical findings, recommended diagnostics, prognosis, and recommended plan to pet owner. Makes notes in chart to record all such conversations.
  
• Note any recommendations declined by pet owner in medical record.
  
• Give status reports to client on hospitalized patients condition in timely manner
  
• Perform timely discharge appointments, remembering to ask for any questions
  
• Respond to client phone calls in a timely manner
  
• Diagnostic procedures & surgery
  
• Performs appropriate pre-op exams & diagnostics
  
• Practices good surgical techniques
  
• Ability to use and delegate appropriate surgical prep techniques with technician
  
• Calls back clients with results of diagnostic tests and provide copy with interpretation for pet owner.
  
• Review discharge instructions with technician or owner
  
• Medical Record Responsibilities
  
• Record patient exams in medical records using SOAP format
  
• Follow AAHA guidelines for medical records
  
• Complete records by end of work day. No records are to leave the practice.
  
• Fully document all patient care to ensure good case management
  
• Complete medical records in a legible and complete manner
  
• Pharmacy duties
  
• Prescribe appropriate medication for patient conditions with appropriate dosing
  
• Approve prescriptions, reviews label for accuracy
  
• Maintain security of controlled drugs
  
• Monitor inventory levels of controlled substances
  
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Benefits