Production Support Specialist

Job Description:

Strong in Prod support (L3 Developer) and communication skills. Unix, SQL, Scripting (any language). Java development for

Java hands on development experience for L3 but ready for prod support role

Work actively with team members to analyze and resolve application issues

Identify defects, discrepancies, and trends by ways of code debugging or log analysis

Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas

Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly

Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.

Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them

Challenge existing application setup, processing and suggest different ways to solve problem or improve stability

Develop reports that provide trending statistics to track and manage application health and support service performance

Actively participate in Change management process with view to manage risk in production environment