Sr ServiceNow Configuration Specialist--Hybrid--698180

Position: Sr ServiceNow Configuration Specialist

REQ ID: 698180

Client Name: GTA

Job Location: 47 Trinity Avenue SW Atlanta, GA 30334, Hybrid

Duration time: 18 Months

Short Description: The Sr ServiceNow Configuration Specialist is responsible for designing, developing, and deploying ServiceNow solutions.

Complete Description:

They will work with clients and team members to understand requirements and develop elegant solutions that meet those needs. The ServiceNow Development Consultant must have a strong understanding of the ServiceNow platform and experience in web application development using JavaScript, HTML, CSS, and AJAX. The ServiceNow Development Consultant will be responsible for directing a junior developer in how to support the platform over the long term.

RESPONSIBILITIES:

Analyze the current environment and propose automation whenever possible

Coordinate upgrades and changes to the ServiceNow instance

Managing permissions and access (roles, users, and groups)

Troubleshoot day-to-day operation and system issues

Work with the ServiceNow support team to resolve issues

Setting up notifications, scheduled reports, and alerts

Maintain Service Catalog and Service Level Management.

Participation in the requirement gathering phase to provide time estimation to client needs.

Create and update the existing configuration documentation.

Perform platform upgrades, and review skipped updates due to upgrade.

Implement best practices in coding and design as per ServiceNow standards and community guidelines.

Follow the ITIL process to develop solutions

Find opportunities to automate and enhance the end-user experience.

Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, UI Policies, Portal Pages, UI Pages).

Writing code using JavaScript, HTML, Angular, CSS, and AJAX.

Develop integrations with 3rd party tools or ServiceNow modules

Core Competencies:

Knowledge of IT service delivery concepts and technology platforms which include, telecom, network, infrastructure, software, and cybersecurity

Ability to convert business logic into functioning code

Experience facilitating analysis and planning processes with non-IT (business stakeholders) operations

Ability to troubleshoot complex systems issues without supervision

Excellent written and oral communications skills, with the ability to work across all departments

Minimum Qualifications:

A minimum of 3 to 5 Years of working experience with ServiceNow modules like Service Portal, HR Service Delivery, HR Onboarding and Transitions and ITSM is an added advantage

A minimum of 4 years experience with ServiceNow app development.

3 to 5 years of development experience with creating simple/complex customer-facing web or mobile applications is a plus

Basic level understanding of ServiceNow Platform & its capabilities are required

Understand the business needs and the needs to standardize processes and build this into the design. and being able to transform customer requirements into a high-level (architectural) solution or supporting model

Good understanding of service-oriented architecture, software application architecture, and the ability to consult with customers about these topics

Experience with web technologies JavaScript, ES5+, HTML, CSS/SCSS, SQL. Experience in one or more JavaScript frameworks like AngularJS or React is a plus

Knowledge of web-based protocols and standards (Web services, SOAP, REST, WSDL, XML)

Good understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations

Preferred Qualifications:

(Preference will be given to candidates who, demonstrate some or all of the following skills/experience):

Certified as ServiceNow System Administrator (CSA)

Certified as ServiceNow Application Developer (CAD)

Development and deployment experience

Please fill the below Skills Matrix: