ServiceNow Architect/Lead

Role :: ServiceNow Architect/Lead
Location :: Wilmington, DE Day one form onsite
Duration :: Contract (long term)

Roles & Responsibilities

• Customer-facing technical consulting experience with ServiceNow
• ServiceNow certifications/experience in ITSM, ITOM, ITAM, GRC, HR, CRM
• Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes
• ServiceNow platform development
• ServiceNow administration
• Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
• End-to-End Service Catalog development and complex workflows
• Applies innovative technical solutions to business and the application processes
• Defines and documents procedures for processes and workflows
• Works on multiple projects as a project team member, occasionally as a project leader
• Responsible for troubleshooting problems as reported by users
• Supports Web access and electronic messaging services and maintains a secure systems environment
• Communicates effectively with management and other members of the project
• Integration of disparate systems using SOAP and REST APIs
• Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
• Creation of Web Service for data integration
• Additional duties as assigned and defined by management