Field Support Representative

Customer Services - Copy/Print, mail/shipping, hospitality, printer fleet support, etc.;

The address will vary as this position is to cover for call-outs, vacation, LOA, etc., at Legal, commercial, financial RIcoh accounts in the LA Metro Area, South Bay and West Los Angeles.

FSR's will remain in one site for the day.

Day to day assignments will vary. Lifting up to 50 lb. and significant walking and standing.

We do reimburse for parking up to $16 (negotiable).

Full Vaccination requirement at most of our sites. Masks, social distancing, etc.

***Shift timings***

08:00 am to 5:00 pm (Mon to Fri)

Job type: Temp to Enga

 Primary Duties - The worker will provide coverage for PTO, call-outs at different location in the LA Metro area. Provide copy/print/scan, mail, hospitality support. COVID-19 vaccination policy for this site - Full vaccination required     2-moderna/Pfizer or 2 Jensen. The person is required to lift up to 50 pounds and may be on your feet for extended periods of time. The manager is looking for someone with Customer service experience, copy/print/scan, mail, hospitality, reception a plus, basic computer and application knowledge. Dress code for this location - Business Casual     Ricoh shirts will be provided to use at some accounts. CLIENT Name - Ricoh USA     Various customer accounts. The candidate have the opportunity to become perm. DAILY ASSIGNMENTS WILL VARY. Parking is typically validated, will reimburse for parking expenses up to $20.

Roles & Responsibilities :

Under the direction of the Enterprise Support Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, promotions and administration of Enterprise/Area Accounts within an assigned territory.
The FSR is responsible for a broad knowledge of Ricoh operational services and complete knowledge of account service delivery requirements.
Delivers operational excellence as a fill-in for onsite personnel absences, training and vacations throughout assigned territory locations.
Assists with the development of Site Procedure Guides and ensures compliance with all aspects of
RICOH Service Excellence. An integral member of the service team by supporting the daily operations of one or more MS locations for all contracted service.
Assists with new MS site implementation.
Utilizes TRAC for tracking onsite services
Understand site requirements and performing associated duties
Knowledgeable of all area services within assigned accounts
Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
Routinely spend time overseeing the service delivery quality and answering the questions of on-site
staff
Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.
Fills in for absences or vacations of the onsite resources, may include site supervisor.
Coordinates all aspects of services, which entails traveling to and from various accounts.
Answer questions for the other staff during completion of in-house and off-site services.
Creates and maintains a customer-focused environment.
Is responsible for customer satisfaction by engaging end-user feedback.
Is responsible for raising customer issue to ESM/AOM, Supports the resolution to completion.
Validate Site Procedures guide documentation, escalating gaps to SM/ESM/AOM
Routinely identifies and documents process improvement suggestions and communicates them to management.
Assists in the training of new and existing employees. Focus daily time to overseeing employee work and answering questions.
Ensures field compliance with RICOH Service Excellence performance requirements. Proactively manage service requests for hardware and software solutions in the service center.
Arrange for service calls and follow through on escalations
Effectively escalate technical issues as defined in site procedures guide
May order operational supplies for support of contracted services per procedures guide
Collects data for the completion of the Monthly Management Report as directed
Proficient in implementation, documentation of site procedures, and sufficient quantity to support operations now and in the future
Other duties as assigned

Minimum Qualifications :

Under the direction of the Enterprise Support Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, promotions and administration of Enterprise/Area Accounts within an assigned territory. The FSR is responsible for a broad knowledge of Ricoh operational services and complete knowledge of account service delivery requirements.

Delivers operational excellence as a fill-in for onsite personnel absences, training and vacations throughout assigned territory locations.

Assists with the development of Site Procedure Guides and ensures compliance with all aspects of RICOH Service Excellence.

An integral member of the service team by supporting the daily operations of one or more MS locations for all contracted service.

Assists with new MS site implementation.

Utilizes TRAC for tracking onsite services

Understand site requirements and performing associated duties

Knowledgeable of all area services within assigned accounts

Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.

Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff

Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.

Fills in for absences or vacations of the onsite resources, may include site supervisor.

Coordinates all aspects of services, which entails traveling to and from various accounts.

Answer questions for the other staff during completion of in-house and off-site services.

Creates and maintains a customer-focused environment.

Skills :

• Copy/Print

Work Authorization :

• US Citizen
• Green Card

Comments/Special Instructions

 Expert customer service and intermediate computer skill-set. Experience in copy/print/scan, mail in an office setting.

Skills : Copy/Print