Bilingual Customer Service Representative - Waterloo
Posted on :
30-11-2022
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Jobs by Experience
1-2years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
30-11-2022
Job Description
Are you looking for a stimulating and dynamic job in Waterloo? If you would like to be part of a team that believes in your potential and of a great company that will help you advance in your career, this is the job for you! We are currently looking for Bilingual Customer Service Representatives for one of our clients.
What is in it for you:
Contract for 6 months
Salary of 20,42$/h
Hybrid position (2 days at the office Tuesday and Wednesday)
Training of 4 weeks (8 AM to 4 PM or 9 AM to 5 PM), then shifts are rotating, between 8 AM and 8:00 to midnight AST or 7 AM and 11 PM EST from Monday to Friday. Shifts are rotating from 9 AM to 9PM AST and 8 AM to 8 PM EST on Saturdays and Sundays.
Opportunities for growth and development
Dynamic and professional environment
Responsibilities:
Answer a high volume of customer phone calls
Responsible for managing all aspects of customer service and addressing customer needs through inbound phone, email, and potential outbound follow- up services, all pertaining to company s Bank products.
Delivering an outstanding client experience, as our customer-centric focus is a critical pillar of our business strategy
Support the growth of our business through service excellence and a client-focused approach
Meet your customer needs by providing timely, accurate responses
Answering questions on the company s products and services
What you need to succeed:
Bilingual (English and French)
Previous customer service experience in a contact center, retail environment, or service industry
Reliable high-speed internet required
Excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner
Exceptional technical capabilities and attention to detail
Ability to learn and apply information quickly
Previous experience in a contact center environment, a tremendous asset
admin
Employment Type
Full Time
Key Skills
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